Job title:
Senior Business Analyst ManagerJob Description:
Requirements Gathering - Co-ordinate requirement activities, their validation and sign-off ensuring that the needs of the key stakeholders are articulated determining the need and value of performing the activity based on the context. Approval of relevant inputs to business cases and success criteria of projects.
Process Modelling - Approval of business process modelling and solutions.
Business Analysis - Providing leadership around business analysis best practice, ways of working and frameworks ensuring all Business Analysts working within the programme deliver the professional standards expected. Accountable for the adherence by the Business Analyst team to the programmes quality standards to achieve best practice.
Facilitation - Liaise with key client stakeholders, service delivery managers, programme / project managers, business architects, users, change and technical teams to identify, design and support the implementation of efficient and effective solutions.
Stakeholder Management and Engagement - Partner with key stakeholders to maintain a thorough understanding of their business areas and change programmes. Build relationship across functional departments and build networks of established connections. Manage and resolve any issues raised around the performance or capability of proposed solutions and their impact on service delivery.
Resources - Develop and implement best practices for business analysis across the programme. Scoping and planning the Business Analysis resource and effort across the programme / project. Balance priorities and demands with Senior stakeholders to coordinate Business Analysis activity across complex projects / programmes.
Performance Management - Performance management and leadership of Business Analysis project teams, ensuring high performance and that targets are achieved. Responsible for overseeing the development of business analysts and their career development.
Location:
Pune,
IndiaTime Type:
Full timeContract Type:
PermanentSkills Required
- Experience leading a business analysis team
- Proven expertise in requirements gathering, validation, and sign-off
- Experience approving and modelling business processes and solutions
- Strong stakeholder management and facilitation skills
- Experience scoping, planning, and allocating BA resources across programmes
- Experience in performance management and career development of BAs
Capita Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capita and has not been reviewed or approved by Capita.
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Flexible Benefits — Hybrid/remote options, job sharing and compressed hours are available across many roles, and remote-work convenience can meaningfully add to overall value.
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Parental & Family Support — Enhanced maternity, paternity and shared parental leave are part of the offering, signalling stronger family support than basic statutory levels.
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Retirement Support — A company‑matched pension and life assurance are provided for UK roles, delivering core financial protection within the package.
Capita Insights
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
