Senior Business Analyst, Disruption Recovery

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Lead the development of high-quality, accurate analysis and insights for customer disruption initiatives.
• Play a key role in our Disruption Recovery team to define requirements and determine recommendations
• Permanent, full-time role based at Mascot Head Office

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. We take a commercial mindset to all we do, ensuring we make strategic decisions that live up to customer expectations. It’s in us to be our best. We see it as our responsibility to take ownership and drive outcomes, ensuring we make a contribution to take the organisation forward.

The Senior Business Analyst, Disruption Recovery will drive the identification of effective solutions, define a comprehensive set of requirements, and collaborate closely with stakeholders to identify opportunities for improvement. You will identify opportunities to improve processes, technology, and service delivery across key disruption recovery initiatives and operational capabilities. You will take the lead in gathering and managing requirements, utilising your analytical expertise to translate complex business scenarios into clear functional and technical specifications.

This role requires a cross-functional approach, ensuring successful delivery of projects from inception through to implementation. The ideal candidate will bring strong project delivery experience, a keen eye for detail, and a proven track record in requirements gathering, documentation, change management, and the implementation of system developments. Experience in testing, data analysis, and reporting will also be key to success in this role.

To be considered for this role you will have:

• 4+ years' experience in business analysis roles, supporting the delivery of operational, digital, or customer experience initiatives.
• Tertiary qualifications in Business Management, Project Management, or equivalent
  experience
• Experience working within Agile delivery methodologies would be highly regarded.
• Strong understanding of the project delivery lifecycle
• A strong analytical mindset, with the ability to quickly understand complex problems and lead
  problem-solving activities.
• Ability to identify, manage, and mitigate risks, including potential roadblocks to successful delivery
• A background in business process or digital/technology design
• Experience with Amadeus products and airline operational systems would be highly regarded.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
• Self-motivated and proactive, with a demonstrated ability to work independently while fostering teamwork, collaboration, and accountability
• Ability to produce clear, concise, and high-quality business and technical documentation
• Strategic mindset with the ability to communicate vision, priorities, and business outcomes effectively
• Excellent communication and stakeholder management skills, with the ability to engage effectively with both technical and non-technical stakeholders to drive positive business outcomes

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on-the-job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close on Thursday 13th August 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.