Senior Billing Assistant (Dentons Business Services EMEA)

About the company
Dentons Business Services EMEA serves as the operational backbone of Dentons, the world's largest law firm, enabling exceptional service delivery to clients across Europe, the Middle East, and Africa. As a critical part of Dentons' global network, our EMEA business services team drives efficiency, innovation, and collaboration.

Job Overview

This role is responsible for variety of billing operations delivered for many different offices in the Europe Region. The main area of focus is ensuring that the whole billing process for assigned Partner’s portfolio is under control, providing best standards of customer service, and timely billing operations.

This position is a 12-month contract

Responsibilities

• Comply with the firm's policies, internal procedures, and any other legal obligations, and effectively address risks to the firm where those risks relate to this role                    
• Performing day-to-day tasks connected with billing process (preparation of proformas/drafts, issuing final invoices to the clients / recording of invoices in Elite, ensure top quality of invoices sent to the client (in particular: dates, address, purchase orders or clients references, bank references, mandatory legal information per country, calculations, VAT rules, billing templates, e-billing data), sending out invoices to Clients, submission of e-Billed invoices in e-Billing platforms), ad hoc tasks                   
• Resolving standard client queries related to billing process                     
• Regular monitoring of own KPI's on billing process                     
• Ensure inputs received from Partners are stored in the system               
• Taking part in the general projects and initiatives (i.e. Billing routines and campaigns)                  
• Ensuring quality standards are being met / service excellence                 
• Supporting colleagues and resolving more complex cases to meet Client satisfaction                  
• Knowledge sharing / Training for Juniors and Interns                  
• Ensuring professional relations with the Stakeholders                 
• Collaborating with Local Finance Teams            
• Following, creating and maintaining work instructions     

• Education: Bachelor’s or master’s degree
• Experience: 3-4 years in total, including 1-2 years in a relevant role
• Technical Skills: Advanced proficiency in Word, Excel, PowerPoint
• Knowledge of accounting systems (Elite, SAP): intermediate
• Language: Advanced written and spoken English

Key Competencies:

• Strong analytical skills and attention to detail
• Solid legal/financial knowledge
• Proactive and solution-oriented mindset
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team
• Strong time management and self-organization
• Customer-focused approach
• Decision-making in standard situations
• Understanding of Dentons' business, financial goals, and strategic objectives
• Awareness of the legal sector and operational specifics in the designated area

Nice to have:

• Language Skills: Proficiency in German, French, Italian, or Turkish is a plus.

• Private medical healthcare provided by Medicover
• MultiSport card
• Benefit Cafeteria system
• Veterinary care for your pet provided by PetHelp
• Possibility to participate in prviate insurance plan
• An additional day off for your birthday
• Tailored learning & development opportunities
• Hybrid work model with convenient office location in Warsaw city center