Senior Backend Software Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Team & Department: Work Automation, Digital CX R&D Group
Reporting to: Edel Kelly
Location: Budapest, Hungary

Great customer experiences start with Genesys. Through our market-leading cloud contact centre platform, Genesys Cloud CX, we unify customer and agent experiences across voice, email, chat, and social channels—at global scale.

At Genesys, we foster a culture that is creative, collaborative, and innovative. We value diversity and inclusion, and we believe the best products are built by teams where every contribution is respected and celebrated.

As a Senior Full Stack Software Engineer on the Work Automation team, you will play a key role in designing and delivering high-quality, scalable software that powers core product capabilities across our roadmap. You’ll work in an agile, highly collaborative environment and take ownership of features from design through to production and beyond.

Our teams are truly full stack, delivering capabilities across frontend, backend, eventing, and storage layers. We build cloud-native, microservices-based solutions designed for scale, reliability, and security. As a senior engineer, you will help shape technical direction, influence design decisions, and raise the overall quality bar within the team.

Genesys Software Engineers think deeply about performance, scalability, security, and usability. We primarily develop in Java and Python, and build on a broad range of AWS cloud technologies.

• Design, develop, and maintain high-quality, efficient, and testable software across the full technology stack.

• Own features end to end, delivering through the full lifecycle: design, implementation, testing, deployment, and ongoing maintenance.

• Contribute to and influence the overall system architecture and the wider product ecosystem.

• Participate actively in code and design reviews, promoting best practices and high engineering standards.

• Mentor and support other engineers, helping them grow and reach their full potential.

• Drive improvements in team efficiency, quality, and delivery velocity.

• Ensure best practices are followed for data security, traceability, and information sharing.

• Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (Master’s degree is a plus).

• 4+ years of professional experience in Software Engineering.

• Strong programming expertise in Java, with working knowledge of Python.

• Proven experience designing and developing RESTful APIs.

• Solid understanding of object-oriented programming and design principles.

• Hands-on experience with CI/CD pipelines and modern development workflows.

• A proactive, self-driven mindset with strong ownership and a passion for continuous improvement.

• Strong communication skills and the ability to collaborate effectively in a globally distributed team.

• Experience building cloud-native applications, ideally on AWS.

• Strong understanding of microservices architecture and distributed systems best practices.

• Experience with Jenkins, Bitbucket, and related DevOps tooling.

• Exposure to frontend technologies and modern UI frameworks is a plus.

Benefits

• Stability of a multinational company and the flexibility/speed of a startup company.

• The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.

• Keep you in the loop: Complete support and transparency from our global/local leaders.

• An A-team: Talented and experienced professionals you can grow professionally with.

• An open & inclusive community.

• Career development: We will support your professional growth because your goals are important to us.

• Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. 

• Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.

• Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.

• And a fabulous new HQ from near Nyugati Railway Station at Budapest.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.