Senior Backend Engineer (Channels Platform Team)

We help creators and businesses automate conversations on Instagram, Messenger, WhatsApp, Telegram, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

We’re searching for an experienced Senior Backend Engineer (PHP) to join our Channels Platform Team and help us support and grow the main Meta and TikTok channels.

Our mission is to keep these channels running at their best while making development smoother and more enjoyable for our product engineering teams.

You’ll work closely with talented teammates to build the foundation of the Channels Platform — creating scalable, reliable, and easy-to-extend solutions that make it simple for product teams to add new features and integrations. Your work will play a big part in how Manychat delivers value to businesses and keeps our platform strong and stable.

If you enjoy tackling real technical challenges, collaborating with great people, and building things that truly matter, let’s talk!

• Contribute to setting team goals and defining milestones that drive real impact.
• Build a highly cohesive, loosely coupled Channels Platform, standardizing how the Manychat system integrates with third-party services.
• Take ownership of key components of the Manychat system, ensuring their health, reliability, and full observability across all third-party interactions.
• Define and monitor key SLAs/SLOs, respond proactively to issues, and act as a guardian of system stability.
• Enhance the developer experience by collaborating with technical stakeholders and improving the system’s technical state where it matters most.
• Act as a strong bridge between Meta/TikTok’s API innovations and the delivery of new features to Manychat users.
• Identify and pursue growth opportunities for yourself and your team.
• Influence and refine collaboration processes with product teams to achieve greater efficiency.
• Share your expertise with the wider community by writing for the Manychat Engineering Blog and speaking at professional conferences.

You’ll need:

• 5+ years of experience as a PHP developer (we use PHP 8.3).
• Proficiency in relational database management (we use PostgreSQL).
• Experience writing clean, concise, readable, and testable code and test cases.
• The ability to own and lead long-term projects and initiatives.
• A strong engineering and problem-solving mindset.
• Adaptability to ambiguity and comfort working in a fast-paced environment.
• Excellent communication skills and the ability to collaborate effectively in a dynamic setting.
• A proactive, self-driven approach — being a leader for yourself.

It would be great if you have:

• Experience with high-load systems, queueing mechanisms, third-party APIs, infrastructure, and DevOps.
• Knowledge of replication, partitioning, sharding, NoSQL solutions, and analytical systems — or other aspects of advanced, in-depth database work.

• From Day One, you’ll feel part of a team who values openness and collaboration — and genuinely cares.
• Your actions shape what’s next, building the future of conversational marketing on a global scale.
• From continuous learning to exciting new projects, we make sure you have what you need to succeed.
• You’ll have the freedom to create, experiment, and bring your ideas to life, because we know you’ve got this.

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.