Jobs at Manychat

Design and analyze experiments and causal analyses to measure marketing impact, build and maintain ad-platform data pipelines and attribution models, produce dashboards and insights for performance, SEO, lifecycle, and product marketing, and partner with analytics and engineering to scale marketing data infrastructure.

Lead and grow a 5-6 person engineering team owning billing and accounts end-to-end. Design and operate payment, subscription, invoicing, and pricing systems at scale, deliver the billing roadmap and a major pricing migration, drive architecture and reliability, partner with Product and Finance on tax/compliance, hire and coach engineers, and prepare the domain for new products and ventures.

Provide hands-on legal counsel across product, partnerships, finance, marketing, and people; own legal matters end-to-end, manage outside counsel, build processes and playbooks, and help develop AI governance and privacy/compliance strategies for a global SaaS company.

Design and build a Python-based platform layer that decouples and offloads complexity from the core system. Develop scalable async services, define service communication and API contracts, ensure reliability via observability, implement failure-handling (retries, idempotency), drive testing, CI/CD and safe rollouts, and collaborate with Platform and Product to deliver long-term scalable platform solutions.

Build and evolve a Python-based platform layer to decouple and offload business-critical workflows from the core system. Design scalable async services, define service communication and API contracts, ensure reliability with observability and failure-handling, drive testing and CI/CD practices, and collaborate with Platform and Product to improve long-term platform scalability and performance.

Partner with Product, Design, and Engineering to define KPIs, run A/B tests and causal analyses, build dashboards and reliable data models, and surface insights that guide product decisions and prioritization.

Partner with Product, Design, and Engineering to define KPIs, run A/B tests and causal analyses, build reliable data models, create dashboards, and surface insights that guide product decisions and roadmaps.

Lead analytics initiatives to drive growth for a SaaS platform: build forecasting models, create dashboards and executive reporting, collaborate cross-functionally, ensure data reliability, and identify revenue optimization levers.

Lead analytics initiatives to drive growth and revenue: build forecasting models, dashboards, and executive reporting; partner with Product, Marketing, Finance, and Data Engineering to identify opportunities, ensure data reliability, and turn analysis into actionable decisions.

Own reliability, performance, and cost of Manychat's AI infrastructure. Design the AI Gateway, implement routing/failover/rate limiting/caching, build observability and SLOs for LLMs, run capacity planning and incident response, optimize inference costs, and scale LLM best practices across engineering teams.

Lead SRE role owning and hardening AWS infrastructure and EKS clusters, migrating services to Kubernetes, codifying infra with Terraform and Ansible, improving CI/CD, observability, and platform reliability while partnering with engineering and occasionally supporting rare off-hours incidents.

Design and maintain data infrastructure and tooling, develop scalable data pipelines, ensure data quality and security, and collaborate with other teams to enable insights.

Lead a small marketing analytics team, partner with the CMO and marketing leads to shape strategy, deliver insights, build dashboards and self-serve tools, define measurement and experimentation frameworks (attribution, incrementality, LTV), and stay hands-on on high-impact analytics projects.

Lead a distributed People Operations hub model across six regions, build autonomous local hub teams owning full employee lifecycle, partner with domain leads (Payroll, Compliance, People Tech, Rewards), drive AI-native automation and OKR outcomes, and stand up scalable processes while managing multi-country employment realities.

Build and lead Manychat’s first mid-market sales division: hire and scale AEs/BDRs, design inbound/outbound motions, personally close initial deals, introduce AI outbound tools, align GTM with marketing/product, and manage forecasting, metrics, and pricing feedback.

Lead full FP&A cycle including annual budgets, monthly close, variance analysis, and rolling forecasts. Build and reconcile 12-month cash models, partner with GTM to create bottoms-up expense and KPI-driven models, standardize SaaS metrics, expand operational KPI library, update long-range plans, and improve FP&A processes, tools, and reporting.

The Head of Affiliate Marketing will own and scale the affiliate program, develop relationships with top partners, lead strategy and execution, and optimize acquisition and revenue.

Lead and scale Manychat's affiliate partnership channel end-to-end: set strategy, forecast and optimize performance, build scalable onboarding for long-tail partners, run high-touch programs for top affiliates, adopt technology and AI to increase efficiency, partner cross-functionally with Product/Lifecycle/Data, and hire and mentor the affiliate team.

The Senior Business Analyst will lead analytics initiatives to drive growth, develop operational models, and optimize revenue while collaborating across departments.

The Senior Business Analyst will lead analytics initiatives, develop operational models, collaborate cross-functionally, optimize revenue, and provide insights to influence strategic decisions.