Senior BA, Employee Experience

Purpose of Role

The Senior Business Analyst has 3 main spans of control:

• Advocate for the platform and develop a continuous improvement attitude for opportunities to improve HR elements of ServiceNow with HR Operations teams, Global Process Owners, and Global Process Business Analysts,

• Technically advise above stakeholders when gathering requirements to ensure developments are fit for purpose and gained/delivered in a standardised, controlled way, according to standard methodology and internal design principles,

• Be fully knowledgeable about and act as a guardian for ServiceNow integrations that impact HR, keeping other stakeholders aware of impacts.

About the role: 

As the Senior Business Analyst you will be accountable for providing advice on the functional capabilities of ServiceNow that could be beneficial to HR, co-ordinating delivery of HR improvements to the platform via technical partners and safeguarding the integration landscape that impacts HR processes.

• Stay up to date with new features and functionality of ServiceNow that would optimise efficiency, improve employee experience, or make valuable contributions to HR processes.

• Be knowledgeable about the comprehensive technical and process landscape of ServiceNow, and how Diageo utilises elements to enable HR processes.

• Proactively engage Global Process Owners and HR Operations teams to advocate utilisation of ServiceNow with a goal of improving complete employee experience.

• Be a strong steer, guiding stakeholders how to best adopt and use existing functionality, embedding guideline principles in stakcustomerdership.

• Maintain a standardised way to gather business and functional requirements from Global Process Owners and HR Operations teams.

• Co-ordinate and drive the delivery of ServiceNow HR changes with technical partners and support teams.

• Partner with the ServiceNow HR Product Owner to ensure accurate documentation is created or maintained for all ServiceNow HR changes.

• Establish and maintain a standardised way to communicate ServiceNow HR changes to impacted stakeholders, and where needed, to employee or manager populations.

• Partner with the HR Operations and Workday Business Analysts, to organise training material creation or maintenance due to ServiceNow HR changes.

• Establish yourself as the guardian and guide for integrations incoming or outgoing with ServiceNow that impact HR processes.

• Develop strong relationships with technical stakeholders: the ServiceNow Platform Owner, the ServiceNow Admin Support Lead, the ServiceNow Senior Developer, and the HR Solution Owner.

• Have regular meetings with technical stakeholders to highlight potential challenges and opportunities, to drive accountability, and to expedite solution thinking.

• Display an understanding of basic system architecture principles.

• Be a good communicator, able to optimally engage and influence stakeholders at different levels of understanding to achieve progress.

• Be confident operating within a fast-paced environment, able to drive conversation quickly across multiple teams.

• Understand and operate design thinking methodology, project management/planning, and compliance by design.

Experience / skills required: 

• Must have English-language fluency, able to articulate with excellent verbal and written communication skills.

• Must have tried experience in scustomermanagement and ability to self-manage effectively.

• Must have experience understanding technical elements of a case management system such as ServiceNow or human capital management system such as Workday.

• Must have experience gathering requirements from non-technical stakeholders and partnering with technical stakeholders to update system functionality.
• Ideally 2+ years of experience working as part of a multinational HR Shared Services organisation with exposure to different global markets.
• Ideally 2+ years of experience working within a change governance process or framework, being responsible for documentation or communicating changes.
• Ideally has shown familiarity with the functionality of HR Service Delivery, HR Agent Workspace and HR Knowledge Management in ServiceNow.
• Ideally familiar with the Workday HCM platform.
• Ideally experience of designing, and or, solve integrations between different technologies.

Working with us
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. 
We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, give and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team.

Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to improve, grow and win. Wherever you join us, you’ll have the opportunity to supply, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity. 

If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.