The Role
The Senior Automation Specialist will optimize workflows, manage automation tools, and improve operational efficiency across global teams, particularly using Zendesk.
Summary Generated by Built In
Why Coda
Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.
We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.
Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.
Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate Giftcloud’s rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.
On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com , Startselect.com , mobiletopup.co.uk and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.
Our people are at the heart of what we do. Coda’s culture is centered on respect, clarity, ownership, and collaboration. We work hard and play hard together.
If you’re looking for growth and impact in a fast-paced global team, Coda is the place for you.
We are looking for a Senior Automation Specialist who’s passionate about optimizing workflows and leveraging technology to drive efficiency. In this role, you’ll design and maintain intelligent automations that connect our systems, streamline processes, and enhance productivity across global teams. You’ll also manage and improve our support tools—particularly Zendesk—while collaborating closely with cross-functional stakeholders to deliver seamless, data-driven operations.
This is an ideal opportunity for someone who thrives at the intersection of automation, analytics, and operations, and enjoys building scalable solutions that make a real impact on team performance and customer experience.
Responsibilities
- Design, build, and maintain workflow automations using tools such as n8n or Make.
- Identify and implement opportunities to streamline processes through AI-driven automation and system integrations.
- Collaborate with cross-functional teams to automate reporting, data synchronization, and support workflows.
- Serve as the primary administrator for Zendesk, managing configurations, triggers, macros, APIs and troubleshooting.
- Maintain and manage tool integrations, vendor documentation, and billing records for assigned software.
- Partner with global teams to ensure system stability, uptime, and continuous improvement of support tools.
- Develop and maintain operational dashboards and reports using Looker Studio and Zendesk Explore.
- Analyze trends in ticket volume, agent performance, and tool usage to generate data-driven insights.
- Lead and execute operations or system enhancement projects, managing timelines, risks, and communications.
- Document workflows, share best practices, and promote a culture of continuous improvement within Support Operations.
Requirements
- At least 1 year of experience in an automation specialist role or equivalent
- Proven experience in automation tools such as n8n or Make.
- Passionate about new technologies, especially AI agents and automation trends, and able to apply them effectively in operation.
- Basic Zendesk Administrator – strong understanding of triggers, automations, macros, workflows, APIs, and integration capabilities.
- Strong project management and stakeholder communication skills.
- Creative problem-solver with an analytical mindset.
- Self-driven and proactive in identifying inefficiencies and proposing solutions.
- Enjoys working cross-functionally in a fast-paced, global environment.
- Excellent communication skills in English (written and verbal).
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!
Top Skills
Looker Studio
Make
N8N
Zendesk
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The Company
What We Do
Coda leads in commerce solutions and out-of-app monetization. Since 2011, we’ve accelerated growth for our partners by expanding their global reach and deepening customer engagement. Trusted by over 300 publishers—including Activision, Electronic Arts, Moonton, and Riot Games—we maximize revenue with solutions like Custom Commerce, Codapay, Codashop, and Distribution. By connecting our partners to more than 90% of the world's preferred payment methods, we unlock access to over 200M paying customers worldwide.
Headquartered in Singapore with a team of 400+, Coda has earned recognition as a 2023 APAC High Growth Company by the Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader in Fortune’s Fintech Innovation Asia list (2024), and featured in The Straits Times Fastest Growing Fintechs (2024)
