In this role, the person will be primarily responsible for handling Commercial Auto Claims, including property damage, property damage liability, rental management, and/or other applicable coverages.
POSITION RESPONSIBILITIES:
- Analyze first reports and promptly contact insured/claimants within hours.
- Effectively evaluate contract language and identify coverage issues.
- Promptly and appropriately create an action plan for an accurate and timely investigation and loss analysis.
- Maintain an active file diary to move file toward timely resolution.
- Establish accurate and timely reserves within required timeframes.
- Recognize and refer appropriate files for recovery.
- Adhere to all internal, statutory, and regulatory compliance requirements.
- Recognize and identify potential fraudulent claims.
- Effectively manage the use, work product and expenses of outside vendors.
- Effectively evaluate claim facts and negotiate claim settlements.
- Develop and maintain strong business relationships with internal and external customers.
- Serve as a resource to lesser experienced Examiners.
- Supports workload surges and/or Catastrophe Operations as needed to include working overtime, nights, and/or weekends during designated CATs.
KNOWLEDGE, SKILLS & ABILITIES:
- Full knowledge of commercial insurance contracts, investigation techniques, legal requirements and insurance regulations.
- Ability to work effectively in-person and remotely
- Display an inquisitive and curious mindset for investigating, evaluating, analyzing, and interpreting information.
- Ability to analyze and prioritize multiple competing priorities, including claim receipt, telephone calls, email, mail, text messages, and/or other sources of information
Excellent skills in the areas of:
- Customer service
- Investigation techniques
- Organization
- Time management and the ability to multi-task
- Verbal and written communication
- Negotiation and reserving
- Innovative thinking
EXPERIENCE & EDUCATION:
- 2-4 years of Commercial Auto Claims Adjusting experience required.
- Bachelor’s Degree or equivalent experience required.
- If you do not already have one, you will be required to obtain and maintain an applicable resident or designated home state adjusters license as well as additional state licensure as business need dictates.
Skills Required
- Bachelor's degree or equivalent experience
- Minimum 5 years of insurance claims experience
- Comprehensive understanding of Auto claim handling
- Current adjuster license in all states preferred
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
