With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
This role focuses on monitoring and strengthening control effectiveness across the business. The incumbent will be tracking and ensuring timely closure of audit, regulatory and business review issues, maintaining assurance, sampling and operational risk databases, and preparing audit closure packs and governance submissions. The role also supports retail credit governance by executing monthly sampling, maintaining evidence of compliance, attending assurance forums and committees, and proactively advising on emerging retail credit control risks.Job Description
- Lead the execution of quality assurance and governance assessments to ensure compliance with PPSG (Policies, Procedures, Standards, and Guidelines).
- Conduct regular process and system reviews to ensure quality standards are embedded and support the organization’s zero-defect objectives.
- Perform risk-based quality assurance checks and audits, evaluating adherence to defined policies, procedures, and control frameworks.
- Facilitate monthly calibration sessions with Team Leaders and Managers to ensure consistency and accuracy in quality and risk assessments.
- Analyze and consolidate internal and external audit findings, providing clear reports and actionable insights to management.
- Drive root cause analysis on identified control process anomalies (CPAs) and support the development of effective corrective action plans.
- Identify quality gaps and recommend targeted coaching, training, and process improvements to enhance performance.
- Prepare and deliver periodic reports, including trend analysis, emerging risks, and progress against agreed action plans.
- Monitor compliance with governance and risk requirements, ensuring timely completion of assessments, checklists, and reporting obligations.
- Maintain accurate records and audit trails for all quality assurance activities, while escalating significant risks, non-compliance issues, and process deviations to senior leadership.
Education
Bachelor's Degree: Risk Management and Financial Risk Management (Required)Top Skills
What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond. We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
