At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
THE SUCCESSFUL CANDIDATE WILL- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Interact and partner with customers to address their concerns and resolve their issues from start to finish
- Understand how the assigned duties relate to others in the team and how the team integrates with other related teams
Exemplary demonstration of customer focus and customer empathy with every interaction
SKILLS & BEHAVIORS- Ability to exhibit the IRM company values at all times
- Act with Integrity
- Own Safety and Security
- Build Customer Value
- Take Ownership
- Promote Inclusion and Teamwork
- Basic computer skills, including website navigation and working knowledge of Microsoft Office & Google suite
- Ability to successfully manage client relationships
- Flexibility and Adaptability to a rapidly changing environment
- Strong Customer Focus and Customer Empathy mindset
- Strong organizational and time management skills
- Strong critical thinking and problem solving ability - Recognizes and solves typical problems that can occur in one's own work area without supervisory approval. Evaluates and selects solutions from established options
- Impacts their own team through the quality of the services or information provided.
- 4-6 years in a Customer Care / Account Management role
- DESIRED EXPERIENCE REQUIRED
- 4-6 years in a Customer Care / Account Management role
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
WHAT’S IN IT FOR YOU?
- Be part of an ever evolving global organization focused on transformation and innovation
- A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
- Global connectivity to learn from 26,000+ teammates across 52 countries
- Be part of a winning team who embrace diversity, inclusion, and our differences
- Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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