Key Responsibilities:
- Issue Resolution: Manage and resolve technical issues raised by the Operations team efficiently and within defined SLAs.
- Coordination with Engineering: Collaborate with Engineering to analyse, troubleshoot, and resolve reported system bugs, data mismatches, or workflow errors.
- Cross-Team Communication: Serve as a communication link between Operations and Engineering, ensuring updates and technical findings are clearly shared.
- Ticket Management: Track, prioritise, and close issue tickets using tools such as Jira, Zendesk, or Freshdesk.
- Root Cause Analysis: Identify patterns and recurring issues, escalating to Engineering for long-term fixes.
- Documentation: Maintain detailed records of issues, resolutions, and known error documents for future reference.
- Process Improvement: Provide feedback to Product and Engineering teams to enhance platform performance and usability.
- Operational Support: Support the Operations team with technical queries, data validation, and process alignment.
2. Experience: 1–3 years in a technical support, product support, or operations support environment.
3. Technical Skills:Good understanding of system workflows, APIs, or basic SQL (preferred).
4. Experience with ticketing tools (e.g., Jira, Freshdesk).
5. Soft Skills:Excellent communication and coordination abilities.
6. Strong analytical and troubleshooting skills.
7. Ability to manage multiple priorities and work under pressure.
8. Detail-oriented and proactive.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 1-3 years of experience in technical support, product support, or operations support
- Understanding of system workflows, APIs, or basic SQL
- Experience with ticketing tools such as Jira or Freshdesk
- Excellent communication and coordination abilities
- Strong analytical and troubleshooting skills
- Ability to manage multiple priorities and work under pressure
- Detail-oriented and proactive
What We Do
Yubi is the world's first possibility platform powering the discovery, investment, fulfilment of credit. We are re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. Yubi stands for ubiquitous, being present wherever our customers need us. From being a disruptor in India’s debt market to marching towards global corporate markets, we will unlock greatness together. We are on a mission to deepen and power the $120 Trillion global enterprise debt market which would unlock a GDP multiplier and thus, create massive economic value. The Yubi product suite is leading the empowerment of small, medium, and large enterprises on one side, and growing a healthy loan book for the larger Banking ecosystem on the other. As a debt platform for enterprises, lenders and investors, we offer the most comprehensive bouquet of debt products. Our suite of product offerings ensures that as a participant in the debt market - you find just what you are looking for! We believe that access to prudent finance is the right of all global citizens and that is what drives all of us here at Yubi. The future of finance starts here, propelled by technology, transparency, and mutual trust.
