At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a detail-oriented and proactive Salesforce & Workflow Coordinator to join our Operations team. In this role, you will be responsible for the precise analysis, categorization, and distribution of global service cases to ensure our customers receive timely and accurate support.
Our team serves as the vital engine of our service delivery, bridging the gap between incoming client needs and our specialized internal resolution teams to maintain a seamless workflow.
What You’ll DoIn this role, you will:
Responsibility 1: Analyze and manage complex tasks within Salesforce and SKP ( Safe Keeper Plus ) to accurately assign cases to dedicated teams based on detailed email descriptions and sensitive data.
Responsibility 2: Collaborate with internal stakeholders and various global teams to allocate resources effectively and maintain real-time tracking systems for all operational tasks.
Responsibility 3: Prioritize high-volume workflows and ensure all data entry and case management activities comply with organizational standards for accuracy and data privacy.
The ideal candidate will have:
Proven Experience: Demonstrated experience in workflow coordination or data management within a fast-paced corporate environment.
Technical Expertise: Strong proficiency in Salesforce, Google Sheets, and the broader Google Workspace suite.
Core Competencies: Exceptional time management and organizational skills with a proven ability to multitask and maintain high accuracy under tight deadlines.
Operational Flexibility: Excellent written and verbal communication skills and the flexibility to work within United States time zones and manage shifting schedules as required.
Skills Required
- Experience in workflow coordination or data management in a fast-paced corporate environment
- Proficiency with Salesforce
- Experience with Safe Keeper Plus (SKP) or similar case management systems
- Proficiency with Google Sheets and Google Workspace
- Strong time management, organizational skills, and ability to multitask with high accuracy under tight deadlines
- Excellent written and verbal communication and flexibility to work within United States time zones and shifting schedules
- Experience handling sensitive data and maintaining data privacy compliance
Iron Mountain Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Iron Mountain and has not been reviewed or approved by Iron Mountain.
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Inclusive Benefits Coverage — Inclusive, modern offerings are emphasized, including support for mental health, gender‑affirming care (with travel/lodging where needed), and family‑planning benefits. Recognition for disability inclusion is also highlighted, which aligns with accessible benefits and leave support.
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Retirement Support — A formal 401(k) program is described with automatic enrollment and a clear employer match structure, with immediate vesting referenced in the materials. Access to supporting infrastructure and guidance is noted through dedicated benefits portals and administrators.
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Healthcare Strength — Multiple national medical plan options are outlined, along with care navigation, virtual primary care, and pharmacy coverage. Additional wellbeing support is described via EAP services and structured wellbeing programming.
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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