About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
- Handle flight reservations, ticket issuance, reissuance, cancellations, and refunds using Amadeus GDS.
- Manage fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations.
- Process complex itineraries, including international, multi-city, and multi-currency bookings.
- Ensure compliance with airline fare rules and company SOPs.
- Maintain a high level of accuracy to minimize airline debit memos and financial losses.
- Coordinate with airlines and internal teams to resolve booking and ticketing issues.
- Maintain booking records and provide timely support for travel-related requests.
Minimum 1 year of Amadeus working experience, must be adept with the latest versions of GDS. Farelogix and NDC experience a plus
• Deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. Experience in Ticket issuance, reissuances (exchanges) a plus
• Track record of low error rate; low airline debit memos/financial losses
• Microsoft Office application skills, including Outlook, and Excel.
Minimum Degree / High school degree or equivalent (required)
Additional InformationThis is a rotational shift and rotational week offs process.
“Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “[email protected]”
Skills Required
- Minimum 1 year of Amadeus working experience and adeptness with latest GDS versions
- Deep subject matter expertise in fare rules, schedule changes, name corrections, MCOs, residuals, and manual fare calculations
- Experience processing complex itineraries including international, multi-destination, and multi-currency bookings
- Track record of low error rates and low airline debit memos/financial losses
- Microsoft Office skills including Outlook and Excel
- Minimum degree / High school degree or equivalent
- Farelogix and NDC experience
- Experience in ticket issuance and reissuances (exchanges)
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
