The Go-To-Market (GTM) team within Merchant Strategy & Operations (Mx S&O) owns the operating engine that brings the right merchants onto DoorDash and sets them up for long-term success on the platform. Our Onboarding & Activation function sits at the heart of this — ensuring every new restaurant launches correctly and stays healthy from day one. From accurate menu descriptions and compelling photo coverage to correct trading hours and reliable POS integration, the quality of onboarding directly shapes both the merchant and consumer experience across ANZ.
About the RoleWe're looking for a Senior Associate to help scale and optimise quality across the Onboarding & Activation function, with a primary focus on menu operations. This role sits within the GTM team and works closely with Operations, Sales, Product, Integrations, and menu operations teams to drive quality at scale. You'll be accountable for defining what "great" looks like during onboarding and activation — and improving and optimising the frameworks, systems, and playbooks to get there consistently.
You're excited about this opportunity because you will…- Help shape and execute the approach to menu accuracy across new and activating merchant cohorts: Descriptions, item completeness, photo coverage, pricing accuracy, category structure, and platform compliance. Raise the quality bar on menu data to improve the merchant and consumer experience.
- Drive activation quality across Onboarding & Activation: Work across the full activation suite to raise the baseline quality of every new merchant launch. Define what "great" looks like at activation and close the gap between signed and truly live.
- Manage and monitor tools and technology across the Onboarding & Activation workstream: Oversee the tools embedded in the merchant activation process — ensuring they're performing effectively, and continuously improving how this technology supports merchant quality at scale.
- Improve and optimise the Early Merchant Success approach: Track early merchant health signals, identify at-risk operators, and refine the interventions that drive platform engagement, uptime, and long-term retention.
- Lead cross-functional initiatives: Work with Sales to educate merchants before close, with Product & Integrations on tooling that unlocks better menu data quality, and with central operations teams on shared activation standards across ANZ.
- Turn data into action: Own the analytics behind menu and activation quality — track metrics, diagnose root causes, and build the business case for initiatives. Use SQL and internal data tools to measure what's working and where to invest next.
- You have 3+ years of experience across operations, strategy, analytics, or product in a fast-paced or marketplace environment
- You have a strong eye for quality and detail: you care about getting the small things right because you understand how they compound at scale
- You're commercially minded: you understand the connection between menu quality, consumer conversion, and long-term merchant retention
- You're an AI native: you actively use AI tools to scale your output, automate repetitive work, and build smarter processes as a genuine operating lever, not just a novelty
- You're a builder: you don't just identify problems, you design the systems and playbooks to fix them durably
- You're analytically strong: comfortable with SQL, able to pull your own data and turn it into clear, well-supported recommendations
- You're a strong cross-functional operator: you influence without authority and drive alignment across Sales, Product, and Operations
- You're a clear communicator: in writing and in meetings, you make complex operational problems easy to understand and act on.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Skills Required
- 3+ years experience in operations, strategy, analytics, or product in a fast-paced or marketplace environment
- Proficiency with SQL to pull and analyze data
- Experience working with menu operations or POS integrations
- Strong attention to detail and quality assurance mindset
- Commercially minded with understanding of conversion and retention drivers
- Experience using AI tools to scale work and automate processes
- Proven ability to design systems, playbooks, and durable operational processes
- Strong cross-functional influencing and communication skills
DoorDash Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DoorDash and has not been reviewed or approved by DoorDash.
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Healthcare Strength — Feedback suggests corporate roles receive comprehensive medical, dental, and vision coverage alongside mental health support and wellness resources.
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Leave & Time Off Breadth — Feedback suggests generous time off policies for employees, including flexible or unlimited PTO in many roles, paid sick days and holidays, and extended paid parental leave.
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Wellbeing & Lifestyle Benefits — Corporate employees benefit from daily free meals in office and a range of stipends for home office setup, Wi‑Fi, gym/wellness, commuting, and other lifestyle perks.
DoorDash Insights
What We Do
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
Why Work With Us
When you join our team, you join our dream: to grow and empower local economies. We’re focused on improvement—from moving faster to leveling up the quality of our product—and our work is never complete. If you’re looking to define your career as part of something greater than yourself, come scale with us.
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