Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Senior Associate Salesforce Administrator (m/f/d), provides 1st and 2nd level support for Salesforce users, ensuring stable system operations, efficient incident and service request management, user administration, and system configuration. The role serves as the primary point of contact for users and collaborates closely with business stakeholders, IT teams, and external service providers to optimize platform performance and user experience.What we are looking for
KEY RESPONSIBILITIES:
• Process and resolve incidents and service requests through the ticketing system (1st and 2nd level support).
• Ensure timely ticket resolution in accordance with defined SLAs and KPIs.
• Perform root cause analysis and implement sustainable corrective actions to prevent recurring issues.
• Serve as the primary contact for Salesforce users and provide day-to-day operational support.
• Maintain and continuously improve knowledge articles, FAQs, and support documentation.
• Deliver user training sessions and provide hands-on assistance to end users.
• Administer Salesforce users, roles, profiles, permission sets, and security settings.
• Implement Salesforce enhancements and configuration changes including Flows, Validation Rules, Reports, and Dashboards.
• Monitor and improve data quality through regular audits, clean-up, and maintenance activities.
• Support testing activities including User Acceptance Testing (UAT) and regression testing.
• Participate in release management and deployment activities.
• Contribute to continuous improvement of support processes and service optimization initiatives.
• Support hypercare phases and ensure smooth transition from project implementation to operational support.
• Collaborate effectively with internal teams, business stakeholders, and external service providers.
KNOWLEDGE & ATTRIBUTES:
• Completed vocational training in Information Technology, Computer Science, Business Informatics, or equivalent practical experience.
• Salesforce Certified Administrator (preferred).
• Salesforce Advanced Administrator Certification (preferred).
• Salesforce Platform App Builder Certification (preferred).
• Sales Cloud Consultant and/or Service Cloud Consultant Certification considered a plus.
• ITIL Foundation Certification is advantageous.
• Several years of professional experience in Salesforce administration and application support.
• Proven experience providing 1st and 2nd level application support in enterprise environments.
• Experience managing Salesforce user administration, security, and configuration activities.
• Experience in incident, service request, and problem management processes.
• Experience supporting testing, release management, and hypercare activities.
• Experience collaborating with cross-functional teams and external service providers.
• Hands-on experience with Salesforce Lightning Platform enhancements and system optimization.
• Professional English communication skills.
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Skills Required
- Completed vocational training in Information Technology, Computer Science, Business Informatics, or equivalent practical experience
- Several years of professional experience in Salesforce administration and application support
- Experience providing first- and second-level application support in enterprise environments
- Experience managing Salesforce users, security, and configuration
- Experience with incident, service request, and problem management processes
- Experience supporting testing, release management, and hypercare activities
- Experience collaborating with cross-functional teams and external service providers
- Hands-on experience with Salesforce Lightning Platform enhancements and system optimization
- Professional English communication skills
- Salesforce Certified Administrator certification
- Salesforce Advanced Administrator Certification
- Salesforce Platform App Builder Certification
- Sales Cloud Consultant and/or Service Cloud Consultant Certification
- ITIL Foundation Certification
What We Do
NTT Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That’s our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what’s possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We’re constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.
