As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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How You Will Contribute:
Reporting to the Manager, Field Systems Engineering Operations, as a Senior Associate, Sales Engineering, you will support Sales Engineer (SE) activities and customer projects and bid activity as part of the Global System Engineering Support Center. You will use your deep technical knowledge and expertise to partner with different Regional Sales Engineering teams to develop high value Ciena optical and networking proposals that accurately address specific customer technical needs. You’ll be actively involved in all pre-sales activities, such as customer presentations and demonstrations to articulate use-cases, designing and validating solutions, providing technical consultancy, and working on RFx with the objective of fostering the sales cycle.
You will perform solution designs, link engineering and simulations to validate network designs on Ciena proprietary network design tools, proactively and accurately identify prospect pain points while proposing creative solutions.
You will work on various RFx deliverables such as Link Engineered Design, BOQ, Product SOC responses and Technical Solution Documentation.
You will be accountable for the development of custom presentations and demonstration of use-cases and value to prospective customers and configure and setup labs to showcase different product features and functionalities.
You will collect the latest features in solutions and technologies and identify relevant insights to be shared with the Product Line Management and SE leadership teams.
You will partner with different technical teams to address specific validation and consulting requirements.
The Must Haves:
Bachelor’s degree in Electrical/Telecommunications engineering / Computer Science or equivalent, coupled with proven experience in the telecommunications industry with a focus on System/Sales Engineering operations.
Preferred range of experience in the suitable role is 3-7 years.
Proficiency in fiber optics transmission systems such as Photonic / DWDM Systems and architectures, OTN Switching and Coherent Transmission.
Familiarity with Microsoft Office Suite, particularly Excel.
Experience with customer requirements, networks and services and RFP technical specifications.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Top Skills
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
We're the perfect size for you to make an impact. W
Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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