What You’ll Be Doing:
- Attend and investigate P2P fraud risk reported by global customers across multiple channels.
- Conduct in-depth investigations on suspicious user to detect fraud, analyzing customer fraudulent behavioral patterns, and perform remedy action on users to mitigate potential risks and losses.
- Handle and review complaints and/or appeal from customers affected by P2P risk rule, perform rule accuracy feedback to strategy and product team for further product improvement.
- Perform review on high risk P2P transactions and advertisements on the platform and flag potential fraudulent/suspicious behavior for further action.
- Collaborate with internal and external stakeholders, including product and business development teams, to address complaints and feedback related to P2P fraud risk.
- Stay updated on the company’s products, services, and industry trends, improvising operation standard operation process to effectively support risk operations.
What We Look For In You:
- Diploma in business, finance, or a related field.
- Minimum 2 years of experience related to disputes, fraud, chargeback, or payment experience in the banking, financial, fintech and e-commerce marketplace sector.
- Excellent verbal and written in the English language. Multilingual in writing and speaking would be a plus.
- Willing to work according to a rotational schedule to support 24x7 operations.
- Fraud handling and investigation experience: Ability to investigate, identifying red flags and analyzing fraud patterns on the platform.
- Quick learner: Ability to ramp up quickly and act on feedback constructively.
Nice to Haves:
- Familiarity with marketplace platform, cryptocurrency and/or finance-technology industry.
- Working knowledge of CRM tools, such as Zendesk.
- Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite
- Knowledge of fraud detection concepts.
Why Join Us?
- Competitive remuneration package (Basic Salary + Yearly Bonuses).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
