Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary: We are looking for a Product Operations Senior Associate to join the athenahealth Product Operations team based in Chennai. This role focuses on supporting Revenue Cycle Management (RCM) product initiatives and driving the execution of pre-GA activities, including alpha and beta programs, to improve product release outcomes and customer adoption. The ideal candidate will collaborate with Product Owners, cross-functional teams, and customers to enable feature readiness, accelerate value delivery, and support product management best practices. The role requires strong stakeholder management, problem-solving skills, and a passion for improving healthcare technology outcomes.
About the Team: The Product Operations team at athenahealth partners closely with the Product Management organization to drive customer value through analytics-driven insights and product testing best practices. The team supports product lifecycle activities by coordinating alpha and beta programs, enabling customer feedback loops, and improving product adoption and scalability. This mission-driven team is focused on enhancing healthcare technology solutions and delivering impactful outcomes across the healthcare ecosystem.
Essential Job Responsibilities:
Support Revenue Cycle Management (RCM) product features from development through General Availability (GA)
Plan, execute, and measure alpha, beta, and proof-of-concept product testing activities
Coordinate cross-functional teams to drive roadmap alignment and operational efficiency
Collaborate with Product Owners to support product management best practices and release readiness
Organize and manage customer enablement and end-user coordination activities
Drive dependency management and communication across multiple scrum and R&D teams
Monitor feature adoption, scalability, and customer feedback to improve release outcomes
Additional Job Responsibilities:
Support customer communication activities related to product testing and feature rollout
Contribute to process improvements within Product Operations workflows
Assist in stakeholder presentations, reporting, and release tracking activities
Partner with internal enablement teams to improve customer onboarding experiences
Participate in agile scrum ceremonies and cross-functional planning sessions
Stay informed on healthcare technology trends, product operations practices, and industry developments
Demonstrate a growth mindset by continuously improving operational and collaboration practices
Expected Education & Experience:
Bachelor’s Degree required
Minimum 5 years of overall professional experience
1–2 years of experience in Revenue Cycle Management (RCM), product management, user research, or related healthcare operations preferred
Experience supporting client communications in a B2B environment preferred
Strong stakeholder management and cross-functional collaboration skills
Excellent verbal and written communication skills with customer-facing experience
Foundational understanding of agile scrum methodologies and software development lifecycle preferred
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
athenahealth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about athenahealth and has not been reviewed or approved by athenahealth.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision options alongside additional protections like accident and critical illness coverage. Mental health support and EAP-style counseling resources are also part of the package.
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Leave & Time Off Breadth — Time-away offerings include PTO that covers vacation and sick time, paid holidays, and options for leaves of absence and sabbaticals. Flexible time off is positioned as a meaningful part of the overall rewards package for some roles.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching, supported by broader financial wellbeing resources. Equity and performance bonuses are also referenced as part of total rewards.
athenahealth Insights
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What We Do
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. For more information, please visit www.athenahealth.com
Why Work With Us
We are here to make an impact on the healthcare industry at scale. We enable our diverse teams to move fast, grapple with interesting technical challenges, and innovate at every level. We are on a modernization journey and build on the hybrid cloud. We deliver best-in-class solutions to help every patient receive the best possible care.
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