Life Unlimited. At Smith+Nephew, we craft and manufacture technology that takes the limits off living.
As a key player of the finance operations role in Smith+Nephew Finance you will be responsible for the delivery of effective and efficient Order to Cash processes as well as for following the designed control metrics as described in the S+N Finance Order to Cash taxonomy in line with the Group Finance Manual requirements.
Responsibilities:- Contact customers to collect outstanding debt (phone, e-mail, visits). Ensure that payment terms are met and follow up of overdue amounts.
- Coordinate customer’s queries with the relevant departments for dispute resolution
- Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
- Allocate payments and reconcile customer accounts
- Negotiate payment plans with customers
- Own portfolio of low, medium and high complexity accounts
- Contribute to accurate customer master data
- Follow assigned collections strategy
- Ensure contacts and customer responses are tracked in the system as specified in the SOP
- Report current statistics and flag any potential bad debt risks to Credit Manager
- Refer and escalate unresolved issues to Credit Manager for further action
- Monitor and flag customers approaching or exceeding their credit limits
- Proactively build relationships with the customer, continually seek out ways to improve customer satisfaction, communication & query resolution
- Ensure compliance with collections policies and procedures
- Perform quality checks
- Support Team Manager in running repots, training new joiners, updating operational documents (SOPs, manuals, work instructions)
- Implement process improvements
- Prepare updates on results on request
- Lead daily meetings on request
- Work with OTC tools: SAP, AX2012
- Support for peers and their issues with which they are unable to deal with (process issues or situations with customers)
- Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
Location: Kuala Lumpur, Malaysia
Requirements:Qualification - Minimum Graduation or equivalent academic qualification required.
At least 2 years of collections or cash application experience in an international environment (credit knowledge can be an asset)
Sound overview of end to end OTC operational and financial controls, business processes and reporting
Proven record of process improvements
Excel skills on intermediate level
SAP & Axapta 2012 experience
Competences:
Fluent English (written and spoken)
Fluent Mandarin (written and spoken)
Excellent verbal and written communication skills
Sound decision making, personal accountability, ability to operate in high pressure and fast paced environment, effective at establishing productive relationships within the business.
Physical Demands:
N/A
Travel Requirements: < 20%
You. Unlimited.
We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website (https://www.smith-nephew.com/)
Your Future: Generous annual bonus and pension Schemes, Save As You Earn share options.
Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
Your Wellbeing: Private Health and Dental plans, Healthcare Cash Plans, Income Protection, Life Assurance and much more.
Flexibility: Hybrid Working Model (For most professional roles).
Training: Hands-On, Team-Customised, Mentorship.
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Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You. Unlimited., life, culture, and benefits at S+N.
Explore our website and learn more about our mission, our team, and the opportunities we offer.
Skills Required
- Minimum graduation or equivalent academic qualification
- At least 2 years of collections or cash application experience in an international environment
- Knowledge of credit processes
- Understanding of end-to-end Order to Cash operations, financial controls, business processes, and reporting
- Proven record of process improvements
- Intermediate Excel skills
- SAP and Axapta 2012 experience
- Fluent written and spoken English
- Fluent written and spoken Mandarin
- Excellent verbal and written communication skills
- Sound decision-making and personal accountability
- Ability to work in a high-pressure, fast-paced environment
- Ability to establish productive relationships within the business
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
