- Ensure invoice disputes are handled professionally and promptly, adhering to all necessary guidelines.
- Research results must be well-supported and documented; dispute re-assignments should be properly managed.
- Collaborate with other departments and subject matter experts during the review process.
- Assign dispute statuses accurately for visibility.
- Use and manage the Root Cause Platform correctly.
- Maintain excellent internal and external customer service.
- Process credits and debits according to guidelines.
- Drive continuous improvement.
- Manage and resolve stretch assignments and special project work.
- Proactively identify and resolve issues before dispute creation.
- Identify root causes of disputes and collaborate with teams to solve and prevent future disputes.
- Handle high-level account and project assignments as needed.
- Ensure Global QC is maintained.
- Track and report departmental KPIs.
- Participate in training for departmental new hires.
- 85%: Review, research, distribute, reassign, and resolve invoice disputes; process credits and debits; document and update disputes in GetPaid.
- 10%: Critical analysis and decision making.
- 5%: Participate in one-on-one sessions, continuous improvement activities, ongoing training, and other departmental support tasks, including special project
- High School Diploma.
- Business Administration or Finance-related student or graduate.
- At least 2 years’ experience in Credit & Collections and/or Dispute Management.
- Critical Thinking, Results-Oriented, Teamwork.
- Analytical/Technical Expertise (knowledge of collections and disputes), Communication & Influencing (clear oral and written communication, stakeholder engagement).
- Technical Knowledge:Excel, Power BI, Cloud Database.
- Systems Knowledge: GetPaid, SAP, HighRadius.
- Financial Control and Compliance: Understanding of financial transactions (statements, invoices, debit and credit notes).
- Operational Excellence: Continuous Improvement and time Management.
- Strong oral and written communication skills for sharing data and information at all business levels.
- Leadership & Management Effectiveness: Works well under pressure and in a deadline-oriented environment. Models winning behavior and a positive attitude.
- Builds Relationships: Actively develops strong relationships across the unit and with other departments.
- Impact and Influence: Applies effective questioning, communication, and influencing skills to share insights, commit stakeholders to action, and promote continuous improvement.
- Physical Demands: Sitting for long periods of time
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Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
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What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
