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Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.
The Role
Lead design, implementation, and optimization of ServiceNow solutions. Architect and configure ServiceNow modules, build integrations, develop workflows and custom apps, enforce governance and ITIL compliance, perform audits and tuning, engage stakeholders to translate requirements, provide guidance and training, and drive continuous platform improvement and adoption.
Summary Generated by Built In
Job Summary
Position Overview
We are seeking a highly skilled ServiceNow Subject Matter Expert (SME) to lead the design, implementation, and optimization of ServiceNow solutions. The SME will act as the go to authority for ServiceNow best practices, ensuring alignment with business objectives and IT service management (ITSM) standards.
Key Responsibilities
Solution Design & ImplementationArchitect and configure ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.).
Lead integrations with third party tools and enterprise systems.
Develop workflows, automation, and custom applications on the ServiceNow platform.
Governance & Best PracticesDefine ServiceNow standards, guidelines, and governance frameworks.
Ensure compliance with ITIL processes and organizational policies.
Conduct regular audits and performance tuning.
ï¿• Stakeholder Engagement
Collaborate with business and IT stakeholders to gather requirements.
Translate business needs into technical solutions.
Provide expert guidance and training to internal teams.
ï¿• Continuous Improvement
Identify opportunities for process automation and optimization.
Stay updated with ServiceNow releases and new features.
Drive adoption of platform enhancements across the organization.
Required Skills & Qualifications
Technical Expertise
6‿10 years of experience in ServiceNow development and administration.
Strong knowledge of ServiceNow modules (ITSM, ITOM, ITBM, etc.).
Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
Certifications
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) in at least one module.
ITIL v3/v4 certification preferred.
Soft Skills
Excellent communication and stakeholder management skills.
Strong analytical and problem solving abilities.
Ability to lead cross functional teams and mentor junior developers.
Position Overview
We are seeking a highly skilled ServiceNow Subject Matter Expert (SME) to lead the design, implementation, and optimization of ServiceNow solutions. The SME will act as the go to authority for ServiceNow best practices, ensuring alignment with business objectives and IT service management (ITSM) standards.
Key Responsibilities
Solution Design & ImplementationArchitect and configure ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.).
Lead integrations with third party tools and enterprise systems.
Develop workflows, automation, and custom applications on the ServiceNow platform.
Governance & Best PracticesDefine ServiceNow standards, guidelines, and governance frameworks.
Ensure compliance with ITIL processes and organizational policies.
Conduct regular audits and performance tuning.
ï¿• Stakeholder Engagement
Collaborate with business and IT stakeholders to gather requirements.
Translate business needs into technical solutions.
Provide expert guidance and training to internal teams.
ï¿• Continuous Improvement
Identify opportunities for process automation and optimization.
Stay updated with ServiceNow releases and new features.
Drive adoption of platform enhancements across the organization.
Required Skills & Qualifications
Technical Expertise
6‿10 years of experience in ServiceNow development and administration.
Strong knowledge of ServiceNow modules (ITSM, ITOM, ITBM, etc.).
Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
Certifications
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) in at least one module.
ITIL v3/v4 certification preferred.
Soft Skills
Excellent communication and stakeholder management skills.
Strong analytical and problem solving abilities.
Ability to lead cross functional teams and mentor junior developers.
Skills Required
- 6-10 years of experience in ServiceNow development and administration.
- Strong knowledge of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM).
- Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow scripting.
- Experience leading integrations with third-party tools and enterprise systems.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in at least one module.
- ITIL v3/v4 certification.
- Excellent communication and stakeholder management skills.
- Ability to lead cross-functional teams and mentor junior developers.
What the Team is Saying
Kim
Director
Navixus | Tech Mahindra Compensation & Benefits Highlights
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Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
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Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
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Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.
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The Company
What We Do
At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.
Why Work With Us
At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.
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About our Teams
Navixus | Tech Mahindra Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid model encompasses a team of remote employees who have access to the office in the Denver metro anytime they like.
Typical time on-site:
Not Specified
Englewood, CO
The Denver Tech Center is just south of the city of Denver. We are walking distance to the Lincoln Avenue RTD station, restaurants, trails, and more.
