KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE
o Ensure that the guidelines are followed as per standard procedures
o Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe.
o Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
o Ensure that the quality of the transactions is in compliance with predefined parameters
o Ensure adherence to Company Policies and Procedures
o Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
ResponsibilitiesKEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE
o Ensure that the guidelines are followed as per standard procedures
o Ability to understand the nature of query from customer for which they called able to provide a solution withing a short timeframe.
o Should be able to understand transaction flow and able to help customer to inform with their amount due for payment, sharing payment status, invoice copy.
o Ensure that the quality of the transactions is in compliance with predefined parameters
o Ensure adherence to Company Policies and Procedures
o Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
QualificationsCOMPETENCIES: o Good communication both written and verbal o Previous international Voice experience (preferably in insurance) o Good Computer navigation skills o Should be familiar with MS Office o Listening and comprehension skills o Questioning and Reasoning Skills o Customer Service focus and telephone etiquette
Skills Required
- Good communication both written and verbal
- Previous international voice experience (preferably in insurance)
- Good computer navigation skills
- Familiarity with MS Office
- Listening and comprehension skills
- Questioning and reasoning skills
- Customer service focus and telephone etiquette
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
