JOB PURPOSE/OVERVIEW/SUMMARY:
KEY DELIVERABLES / RESPONSIBILITIES:
Logistics & Dispatch Operations
Manage and execute daily individual home-delivery order dispatches, ensuring accurate documentation and timely delivery.
Handle international shipment dispatches, including courier coordination and compliance with documentation requirements.
Oversee daily dispatch coordination across courier partners, internal teams, and customers.
Coordinate return shipments and ensure accurate retrieval of customer addresses.
Perform stock clearance activities to streamline dispatch and warehouse processes.
Escalations & Service Desk
Take ownership of escalation resolution related to logistics, courier delays, and dispatch issues.
Monitor Freshdesk tickets daily and ensure timely and accurate resolution.
Manage email queries and provide effective and professional communication to stakeholders.
Billing, Verification & Documentation
Approve courier bills and validate accuracy before processing.
Perform verification of courier and shipping charges for all dispatches.
Manage SO creation for ₹1 orders as part of internal processes.
Conduct credit note follow-ups with finance and courier partners.
Maintain India Post recharge activities, as assigned and approved by management.
Requirements
KEY SKILLS & QUALIFICATION REQUIRED:
3–5 years of hands-on experience in logistics, courier management, shipment handling, or dispatch operations.
Proficient in Excel for tracking shipments, validating data, and generating operational reports.
Ability to build and maintain real-time dashboards for tracking dispatch volumes, shipment statuses, and operational metrics.
Ability to manage end-to-end shipment processes efficiently
Strong knowledge of courier processes, billing cycles, and documentation.
Experience with customer service tools like Freshdesk (preferred).
Clear and professional communication for email queries and service desk tickets.
Skilled in working with multiple courier partners for timely pickup and delivery.
Excellent communication, coordination, and problem-solving abilities.
Ensures error-free documentation for dispatches and invoicing.
Ability to work in a fast-paced environment with high ownership and accountability.
Benefits
- CTC: ₹25,000 to ₹35,000 per month (based on experience and performance)
- Annual Bonus
- PF & Medical Insurance facilities
Skills Required
- 3-5 years of hands-on experience in logistics, courier management, shipment handling, or dispatch operations
- Proficient in Excel for tracking shipments, validating data, and generating operational reports
- Ability to build and maintain real-time dashboards for dispatch volumes and shipment statuses
- Strong knowledge of courier processes, billing cycles, and documentation
- Clear and professional communication for email queries and service desk tickets
- Experience with customer service tools like Freshdesk
- Ability to manage end-to-end shipment processes and coordinate with multiple courier partners
What We Do
OffiNeeds is a leading corporate gifting company in India, specializing in end-to-end customized merchandise solutions for brands, teams, and celebrations. They offer a diverse range of over 4,000 personalized corporate gifts, including apparel, office accessories, and technology gadgets. Their mission is to make corporate gifting more thoughtful and memorable, helping brands deliver joy that lasts beyond the festivities and creates a lasting impression.
