Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Senior Associate IT Data Center Operations Analyst is a developing subject matter expert typically responsible for providing technical support for data center operations, installing and troubleshooting server hardware and software, and ensuring system security and performance.This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.
What we are looking for
Key Responsibilities: Follows operational processes and ensures that IT services and infrastructure meets operational service level agreements (SLAs). Provides non-routine technical support for computer / IT data center operations, including troubleshooting software and hardware failures. Performs installation, repair, and preventative maintenance of computer systems and related technologies. Tracks and records system performance and utilization metrics. Analyses IT systems to identify areas for improvement and developing solutions to optimize business processes and IT operations. Participates in the development of IT infrastructure projects. Maintains access control, data integrity, and file system security for computer / data center environment. Performs any other duties as required by the IT Operations management team. Knowledge and Attributes: Developing knowledge of data center applications and systems. Developing proficiency in hardware and software systems like servers, networks and databases. Ability to collect and analyse system performance data to identify issues and improve IT systems. Ability to effectively communicate technical information to non-technical people. Good communication skills, both written and verbal. Good analytical and problem-solving skills to troubleshoot issues and devise efficient solutions. Developing project management skills. Academic Qualifications and Certifications: Bachelor's degree or equivalent in Computer Science or Information Technology or related field. Relevant vendor certifications such as ITIL foundation. Additional beneficial certifications such as CNET and CDCDP etc. Required experience: Moderate level experience in data center applications, as well as server and non-desktop computer hardware, software, systems and other resources within a data center setting. Moderate level experience in a similar role, with strong understanding of IT and data center operations.Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or related field
- Relevant vendor certification such as ITIL Foundation
- Moderate level experience in data center applications, server and non-desktop hardware, software, and systems
- Experience troubleshooting software and hardware failures in a data center environment
- Experience monitoring and tracking system performance and utilization metrics
- Ability to maintain access control, data integrity, and file system security
- Good written and verbal communication skills
- Additional beneficial certifications (e.g., CNET, CDCDP)
- Developing project management skills
What We Do
NTT Ltd. is a leading, global technology services company. We’re here to enable the connected future. We come together to make the world a better place, and every day we use the power of technology to make it happen. We employ curious people who are ready to change the world. Through the work we do with our clients and in our communities, we find ways that technology can make a positive impact. We call it technology for good. That’s our focus and it extends well beyond the bottom line. We believe in using technology for good. This means helping organizations and society transform and move into the future with a partner they can trust. At the heart of our business are relationships built on loyalty, commitment and a shared belief in what’s possible when we work together: a better world for us all to live in. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. Through our full range of unparalleled capabilities, we empower people, strategy, operations and technology, while our platforms provide a single view across hybrid environments. This gives our clients better insight to make the right decisions at the right time and achieve their business modernization and transformation goals. A new idea becomes a great idea when it helps to make the world a better place. We’re constantly innovating. It is, and always has been, the essence of what sets us apart. We harness the collective effort of our people, together with external innovators and innovations, to drive excellence through the technologies we integrate and the services we deliver. Technology enables connection. And connections create understanding. The result is connected cities, factories, healthcare, agriculture, conservation, and even connected sport. Together we enable the connected future. Everything is iNTTerconnected.
