Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring a Associate- Dispute Resolution OTC (English & French speaking).
As a key player of the finance operations role in Smith+Nephew you will be
responsible for shaping the Disputes Centre of Excellence. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements
What you will be doing?
Resolve customer disputes in a timely manner, backed by appropriate documentation.
Communicate resolutions to customers clearly and professionally.
Coordinate queries with relevant internal departments.
Analyze root causes of disputes and implement corrective actions.
Maintain accurate dispute records and track resolution progress.
Contribute to the accuracy of customer master data.
Escalate unresolved issues to appropriate teams or managers.
Proactively support and collaborate with other team members.
Ensure compliance with policies and deliver quality checks and process improvements.
Maintain operational documentation and provide process training when needed.
Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.
What will you need to be successful?
Fluent French and English (spoken and written).
This can be your first corporate experience after university – recent graduates welcome!
A young, dynamic mindset with strong motivation to grow in the corporate world.
Intermediate Excel skills (nice to have)
Experience with SAP (advantage), GetPaid, EDI, or ESKER (nice to have)
At Smith+Nephew we offer
Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
Your Future: annual bonus, life insurance, company stock saving plan
Work/Life Balance: paid volunteering hours, flexible approach
Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
Flexibility: possibility of working in hybrid model
Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks: referral bonus, recognition program, mentoring program
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What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place.
Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart.
Through a spirit of ownership and can-do attitude, we work together to win..
We’re a company of people who care about each other, about our customers and their patients, and about our communities.
Together, we fulfill our shared purpose of Life Unlimited.
Please note: not all products referred to may be approved for use or available in all markets.
