The Amex Digital Labs team drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced team that leverages emerging technologies to develop digital payment and financial services products and engaging Membership experiences for Card Members. We often collaborate with technology companies and strategic partners to bring products to the market.
As a Design Operations Analyst within Digital Labs, you will help manage the day-to-day workflows, tools, and processes that support our growing UX and Design Strategy team.
You will work closely with Design Leadership, Project Managers, cross-product Operations and Strategy, Global Supply Management, and our Product and Engineering partners to help coordinate design resources, manage vendor and agency relationships, track project activity, and improve how our team works together.
Design Systems & Structures
- Maintain the Design Team’s A&P budget and track spending throughout the year.
- Maintain and evolve team operating resources, including ways-of-working documentation and shared knowledge repositories.
- Manage the structure, organization, and accessibility of Design team tools and workspaces, including Confluence, OneDrive, and relevant project tracking systems.
Portfolio, Resourcing & Project Delivery
- Maintain incoming design requests, maintain the backlog (Air Table), manage resourcing, and balance bandwidth/workload across the team.
- Partner with Design Leadership and cross-functional stakeholders to translate incoming demand into capacity and resourcing plans.
- Maintain a consolidated view of active and upcoming design work, including priorities, owners, milestones, dependencies, risks, and resource commitments.
- Establish consistent project kickoff, status reporting, documentation (such as scorecards and measures of success), and handoff practices across the Design team.
Design Practice Enablement
- Maintain and improve design team operating standards, templates, and collaborative ways of working.
- Coordinate onboarding and access to essential tools, resources, and working agreements for cross-functional partners.
- Support team rituals, planning sessions, retrospectives, and continuous improvement initiatives.
- Promote consistent practices while preserving the flexibility needed for UX, research, and design strategy work.
- Serve as a coordination point for accessibility-related processes and resources within the Labs Design team, working with Labs Design team, Legal and Enterprise Design partners to maintain standards, documentation, and relevant team resources.
Agency & Procurement Operations
- Support day-to-day coordination with external design agency partners, including tracking deliverables, timelines, statements of work (SOWs), compliance monitoring, yearly due diligence processing, processing invoices, and related documentation.
- Assist with SOW processing and coordination with Sourcing & Procurement.
- Support new agency onboarding.
- Conduct ongoing agency assessment — gather feedback, review partnership health, and ensure agency roster meets evolving team needs.
- 2-4 years of experience in design operations, project management, or creative agency coordination
- Strong organizational skills with demonstrated ability to manage budgets, vendors, and cross-functional workflows
- Proficiency with Microsoft Office tools, particularly Excel and PowerPoint.
- Familiarity with Airtable, Jira, Confluence, or similar project management and collaboration tools.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 2-4 years of experience in design operations, project management, or creative agency coordination
- Strong organizational skills with demonstrated ability to manage budgets, vendors, and cross-functional workflows
- Proficiency with Microsoft Office tools, particularly Excel and PowerPoint
- Familiarity with Airtable, Jira, Confluence, or similar project management and collaboration tools
- Employment eligibility to work in the United States without visa sponsorship
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
