Role Overview
The Foundational Business Change Management team supports transformation initiatives that enhance New York Life's ability to serve its 12,000+ agents and advisors. The Senior Associate, Change Management plays a key supporting role in executing the people-side activities that enable successful adoption of new processes, technologies, and ways of working.
This role works within New York Life's Foundational Business, partnering closely with change leads, initiative owners, Agency Communications, and Training teams. The Associate assists in implementing structured change activities, tracking progress, and maintaining coordination across stakeholders to ensure smooth delivery of business transformation efforts.
What You'll Do
Change Responsibilities
- Support the development and execution of structured change management plans, including stakeholder engagement, communications, training, and adoption activities.
- Assist in conducting change impact and readiness assessments, helping translate findings into actionable next steps.
- Draft and coordinate project communications, working with Agency Communications and Training teams to shape clear and effective messaging.
- Help maintain project documentation, including change plans, stakeholder maps, communication calendars, and meeting materials.
- Track change risks, field feedback, and emerging issues; escalating to change leads as needed to ensure timely resolution.
- Assist in organizing and facilitating feedback loops such as workshops, stakeholder interviews, listening sessions, and engagement forums.
- Update portions of the FB Change Management Roadmap under direction of initiative leads to ensure alignment with priorities and timelines.
Strategic & Operational Contributions
- Coordinate meetings, timelines, and deliverables across cross-functional partners to keep change management workstreams on track.
- Collect, organize, and analyze adoption and readiness data to support reporting and performance insights.
- Identify opportunities to improve existing change management processes, templates, and tools.
- Partner with mid- and senior-level change practitioners to build personal capability in change management frameworks, methodologies, and best practices.
What You'll Bring
- 1-3 years of experience supporting organizational change, project coordination, communications, or business operations-preferably in financial services or similarly complex environments.
- Bachelor's degree in organizational development, Communications, Human Resources, Business Administration, or a related field.
- Prosci or other change management training/certifications a plus but not required.
- Familiarity with change management principles (e.g., ADKAR, Kotter), and proficiency with Microsoft Office; comfort with project management, Agile or collaboration tools (e.g., Smartsheet, SharePoint, Teams).
Pay Transparency
Salary Range: $79,000-$113,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93015
Top Skills
What the Team is Saying
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation.
As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures.
Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services.
Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways.
With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving.
We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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New York Life Insurance Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
