Senior Applications Support Engineer

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About this role:

Wells Fargo is seeking a Senior Specialty Systems Operations Engineer to join the Commercial Mortgage Servicing (CMS) Group within Commercial and Corporate & Investment Banking Technology (CCIBT). This is a critical position within CCIBT Platform Management. It supports setup, maintenance, and troubleshooting of the Commercial Mortgage Servicing systems. This role will provide support to internal and external applications, provide day-to-day support to the business users, monitor systems, perform technical refresh activities, application migration, batch monitoring and BCP activities.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure, moderately complex application upgrades and vulnerability remediation efforts, within the Systems Operations functional area

• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks

• Lead team to meet moderately complex technical deliverables while leveraging solid understanding of technical process controls or standards

• Act independently as a liaison for the platform team in support of daily inquiries, problem and incident management, change management, project delivery, and escalations by following established guidebooks

• Liaise with functional or operational managers to understand their current and future information needs and develop plans and schedules for integrating these needs into existing operations

• Recommend solutions to resolve technical issues and achieve highest levels of systems and infrastructure availability by automating platform activities to lower human intervention time on related tasks

• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability

• Collaborate and consult with peers, mid-level managers, vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability and reliability

• Provide training and mentoring to lower experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Required Qualifications:

• 4+ years of systems engineering or technology architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of application production support experience

• 4+ years of experience providing monitoring tools support for applications built on JAVA or .NET and cloud platforms.

• 3+ years of experience with automation using PowerShell, Bash, or Python

• 3+ years of experience with application and infrastructure domains, including Web, Application, Database, and Server technologies

• 3+ year of Autosys experience

Desired Qualifications:

• 4+ years of Linux & Windows experience

• 4+ years of experience working with Relationship Database Management Systems (RDBMS) such as SQL Server, Oracle or MySQL

• 3+ years of support experience with Cloud applications likes Microsoft Azure, Pivotal Cloud Foundry or Amazon Web Services cloud

• 3 + years of experience implementing, supporting, or developing tools to integrate with ITRS Geneos and Grafana

• 3+ years of advanced scripting experience using Unix Shell Scripting, or Windows PowerShell and PL-SQL

• 2+ years of support experience with NDM and file transmission services

• 1+ year of Splunk experience

• Experience in financial services

• Knowledge and understanding of technology production support: fast paced dynamic customer facing application which requires high availability.

• Knowledge and understanding of technology support: high volume 24x7 mission critical systems

• Ability to take an active role in the education, mentoring and training of less experienced team members.

• Knowledge and understanding of PKI and SSL concepts

• Experience supporting an enterprise-level environment

• Ability to interact with all levels of an organization, including management

• Strong team or technical leadership experience

• Strong verbal, written, and interpersonal communication skills

Job Expectations:

• This position is not eligible for visa sponsorship

• Relocation assistance is not available for this position

• Flexibility to work in a 24/7 environment, including weekends, holidays and on call

• Ability to work additional hours as needed

• Ability to work onsite at the posted location(s)

• Ability to analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environments, interfaces with other systems, internal and external checks, controls, and outputs using standard methodologies

• Ability to analyze information and provide recommendations to address and resolve business issues for a specific business group.

• Ability to guide and consult with IT management and technical staff regarding use of emerging technologies and associated services

• Ability to participate in defining corporate implementation and integration strategies of new technologies

• Ability to solve software and infrastructure issues

Posting Location(s):

• 300 S Brevard St., Charlotte, NC 28202

• 1525 W WT Harris Blvd., Charlotte, NC 28262

• 2222 W Rose Garden Ln., Phoenix, AZ 85027

• 2600 S Price Rd., Chandler, AZ 85286

• 5080 Spectrum Dr., Addison, TX 75001

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

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Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

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