Senior Applications Operations Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Engages in support, analysis, documentation, and monitoring of proprietary and 3rd party software applications used in delivering the solutions available through the ProPay Platform. Participation in application software or infrastructure updates while ensuring that company standards and policies are followed and risks identified and mitigated. Implements innovative approaches to operational success of the solutions through analysis and improvement of cross-functional areas that impact the platform.

Debugs, maintains and implements applications. Analyzes existing applications or formulates logic for new applications. Maintains and utilizes application and programming documents. Works closely with stakeholders to understand business needs, writes specifications, performs system and data analysis.

Implements and modifies systems and provides testing, troubleshooting and support across systems.

What Part Will You Play?

• Collaborates with business and technology teams to implement basic to moderately complex code for internal and external client software solutions. Delivers specifications for solution development and support on multiple projects/issues with an advanced understanding of the application and systems.

• Analyzes, modifies, and develops moderately complex testing and response plans in order to develop concise application documentation.

• Performs testing and validation for moderately complex code changes.

• Follows procedures, methodologies, and application standards to include Payment Card Industry (PCI) security and other compliance requirements.

• Provides support to leadership for the design, development and enforcement of business/infrastructure application standards to include associated controls, procedures, and monitoring to ensure compliance and accuracy of data.

• Assists with on-the-job training and provides guidance to other developers.

• Maintains timely and accurate communication with internal and external stakeholders

• Collaborates to triage, escalate and resolve system issues & manage incidents

• Implements after-incident action items and improvements

• Implements and maintains solutions & related documentation

• Collaborates to triage, escalate and resolve system issues & manage incidents, including participation in rotation of on-call responsibilities

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's Degree

• Relevant Experience or Degree in: Degree in a related field and/or the equivalent in training and experience

• Typically Minimum 4 Years Relevant Experience

• System development or support in a environment

Preferred Qualifications

• Bachelor's Degree

• Computer Science, Mathematics, Information Systems or Engineering

• Typically Minimum 4 Years Relevant Experience

• Production Support or Project Management experience in enterprise SaaS software, preferable in financial technology; programming experience with scripting, batch job automation, APIs, log research and C#

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways.

• Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of a variety of factors. Networks with senior internal and external personnel.

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments.

• Experience with workload automation software (ActiveBatch, JAMS etc...)

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].