As a Client Support & Training Specialist, you will play a vital role in assisting customers with inquiries, troubleshooting issues, conducting application and rules testing, and delivering a high-quality support experience. You will act as a trusted partner to our clients, primarily in local government offices across Iowa, helping them use our software effectively and confidently.
This position requires excellent communication skills, strong technical aptitude, and a passion for providing outstanding customer service. The ideal candidate is self-motivated, detail-oriented, and comfortable working both independently and collaboratively in a hybrid remote environment.
Key Responsibilities:Respond promptly and professionally to inbound support inquiries via phone, email, web, and a ticketing system.
Log and track client issues and time spent using our internal support systems.
Provide thoughtful troubleshooting and guidance to clients, resolving issues or escalating as needed.
Conduct virtual and on-site training sessions, ensuring clients feel confident using the system and understand best practices.
Perform application and rules testing, especially as software updates are made in response to regulatory changes or customer feedback.
Serve as a customer advocate, helping ensure timely resolution of issues and documenting requests for product improvements.
Collaborate with internal teams, including product and engineering, to communicate client feedback and resolve system limitations.
Maintain detailed and organized documentation of support interactions, processes, and customer training resources.
Continuously deepen your knowledge of our products, services, and the evolving needs of local government clients.
Participate in occasional travel within Iowa for on-site visits and conferences (travel expenses covered)
Experience working in a County Treasurer’s Office (Iowa preferred), or deep familiarity with Treasurer workflows such as tax collection, budgeting, payroll, and financial reporting.
1+ year(s) of experience in a customer service or technical support role.
Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
Proven problem-solving and analytical abilities; detail-oriented and able to assess root causes.
Comfortable conducting virtual trainings and working directly with customers on camera.
Familiarity with ticketing systems, CRM tools, and time-tracking software.
Proficient in Microsoft Office 365 applications.
Ability to work independently in a hybrid environment, with a dedicated remote workspace.
Bachelor’s degree in Finance, Accounting, Public Administration, Computer Science, or a related field – or equivalent professional experience.
Bonus: Experience with Document Locator, Solutions Vision software, or experience working in or supporting Iowa local government operations.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives!
- Instagram: @weareharris
- LinkedIn: Harris Computer
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What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions:
♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength.
Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own.
The enhanced HARRIS Flex solution comes with new functionality including:
♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and
♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes.
♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
