is an enterprise software company, founded in 1989 with the vision to simplify risk management software. EXUS launched it's Financial Suite (EFS) in 2003 with the aim to support financial entities worldwide to improve their results. Today, our EXUS Financial Suite (EFS) is trusted by risk professionals in more than 40 countries worldwide (MENA, EU, SEA). Two of our clients in SEA are major banks in the Philippines. We introduce simplicity and intelligence in their business processes through technology, improving their collections performance.
Our people constitute the source of inspiration that drives us forward and help us fulfill our purpose of being role models for a better world.
This is your chance to be part of a highly motivated, diverse, and multidisciplinary team, which embraces breakthrough thinking and technology to create software that serves people. We offer a creative, fun, and above all, inspiring working environment that fosters team spirit and promotes the greater good. We are positive and eager to learn and explore. We are committed to our vision.
Our shared Values:
- We are transparent and direct
- We are positive and fun, never cynical or sarcastic
- We are eager to learn and explore
- We put the greater good first
- We are frugal and we do not waste resources
- We are fanatically disciplined, we deliver on our promises
We are EXUS! Are you?
Our Customer Success Team is looking for a talented Senior PL/SQL Developer – L3 Application Support to join a rapidly-growing team in a company that revolutionizes the way that credit risk is managed.
As Senior Application Support Engineer, you will be responsible for providing remote support to our clients on the operation and maintenance of EXUS installations in their premises.
Due to our global presence working in different time zones will be required.
Role's Responsibilities
- Developing and deploying Change Requests, including testing, installing, and maintaining of EXUS proprietary software with a strong focus on PL/SQL development.
- Investigating and resolving incidents reported via EXUS’ Helpdesk platform (JIRA).
- Analyzing, resolving, and tracking reported incidents in collaboration with Engineering teams.
- Maintaining effective and professional communication with clients on a regular basis.
- Mentoring and guiding junior team members to support their growth and knowledge development.
- Producing and maintaining technical documentation.
- University degree in Computer Science or a related field.
- Strong expertise in PL/SQL development and working with Oracle Databases.
- High experience in writing complex PL/SQL stored procedures, functions, packages, etc.
- Strong SQL Performance Tuning skills.
- Familiarity with DBA tasks is a plus.
- Minimum of 10 years of relevant professional experience.
- Experience with Collections or Banking systems is a plus.
- Strong attention to detail with a customer-first mindset.
- Organized and methodical approach to managing and following up on customer issues.
- Proficient in English.
- Willingness to work on standby calls, Weekends and Public Holidays, if needed.
At EXUS we help our people to achieve excellent results by creating a work environment that encourages individual and team success.
- Fully remote work setup
- Competitive salary
- Inclusive work environment & Well-being Program
- A clear induction program & a mentoring buddy to help you
- Private health insurance allowance
- Unlimited time off
Privacy Notice for Job Applications:
Similar Jobs
What We Do
EXUS’ Financial Suite (EFS) supports organisations worldwide improve their results by providing the best-in-class Debt Collection software. With headquarters in London and presence in more than 40 countries, EXUS Financial Suite (EFS) supports the entire debt lifecycle providing automation of routine processes and tasks and supporting customer interaction through traditional and digital channels. EXUS Financial Suite is a comprehensive suite of software applications, that manages credit risk along the whole lifecycle of accounts, from the moment of disbursement until write-off or debt sale. Credit risk professionals in more than 40 countries in 3 continents trust EFS daily to improve collections performance. EXUS has continuously improved & enhanced EFS. Today, EFS consists of five applications: · EXUS Collections · EXUS Collections Analytics · EXUS Collections Self Service · EXUS Legal Recoveries · EXUS Early Warning System
