Senior Application Support Analyst

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Senior Application Support Analyst

This position is onsite #LI-Onsite

Are you looking for a role with exposure to multiple platforms and applications, where you can participate in our cloud-based transformation? Reporting to the Manager, Application Operations, you will oversee the daily support and administration of applications. This includes problem analysis, resolution, escalation, reporting and participation in an on-call after-hours rotational support model. Applications include custom developed in-house solutions and those developed by third parties, in addition to different SaaS and cloud solutions.

If you want exposure to DevOps and the learning of automation tools, then this is the role for you!

This is a contract role until December 2026.

About the Role

Support (40%)

• Provide application monitoring, reporting and performance metrics
• Determine risk levels and technical feasibility when making changes to applications
• Facilitate investigations and ensure compliance with set Service level agreements
• Provide 24x7 rotational on-call production support
• Provide root cause analysis for all critical (severity level 1 and 2) issues and define actions to eliminate recurrence
• Maintain environments by applying necessary fix packs/patches/updates
• Demonstrate a strong sense of log analysis and document Standard Operating Procedures (SOPs)
• Conduct/participate in periodic operations review meetings internally and with vendors
• Provide end-to-end support for business-critical systems including mobile apps and web platforms.

Application Implementation (20%)

• Provide technical expertise and participate in application setup, build, configuration, and administration for our applications
• Provide technical support across multiple environments including Production and non-Production (Dev, Test, QA, UAT, and Break-fix)
• Collaborate with numerous teams (Business, Digital, QA, Architecture, and Platform Services) throughout the application lifecycle.
• Implement CI/CD PIPELINES USING Jenkins, JIRA and Bitbucket to support Agile delivery.

Future Planning (15%)

• Provide technical expertise on IT infrastructure planning and engineering
• System capacity planning for application servers, maintenance, and provide support to identify efficiency enhancement routines
• Monitor application and sever performance
• Participate in performance testing and tuning exercises
• Participate in Application and Infrastructure review processes

Deployment Strategy (15%)

• Build deployment strategies for application components
• Help develop deployment and configuration automation scripts
• Provide practical knowledge of automation tools to build and repair environments
• Maintain cloud/on-prem environments; manage deployments, configurations and issue resolutions.

Audit and Compliance (10%)

• Help with compliance audits and remediation of PCI and Security Standards as identified by the business. Support the mitigation of identified audit gaps.
• Participates in quarterly reviews of all applications for PCI and Security
• Responsible for the patching and hardening practices of all applications as per LCBO policies
• Implement DR requirements for all new and changed applications

About You

• Bachelors' degree in IT, Computer Science, Engineering or related experience
• 5 years of experience supporting enterprise level applications
• Experience with Java and .NET application models, REST, Micro-services, APIs
• Understanding of Pega, Kafka and Magento technologies
• Understanding of JavaScript and JS Frameworks (Jquery, DOJO)
• A solid understanding of application performance, security and fundamentals of applications, tools and technologies (Adobe eCommerce Platform, RabbitMQ, Redis, Fastly, New Relic, Kafka, SAP, Blue Yonder, MuleSoft)
• Experience with monitoring tools (Elastic Search, Kibana, Grafana) and source control tools (GIT, Bit Bucket, JIRA)
• Proven experience with automation build and deployment tools and writing custom scripts (Shell, Python, Perl)
• Understanding of DevOps, performance, application security and basic infrastructure fundamentals

We offer a comprehensive suite of benefits including:

• Access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• Discounts on products and services via Workperks.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application.  When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.

If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office.

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The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.