EMPLOYER: The Jackson Laboratory
POSITION: Senior Application Administrator
DUTIES: The Senior Application Administrator designs and develops system software in an Agile and ITIL environment, with a focus on the ServiceNow software IT service management platform. The primary responsibilities for the position include analyzing user needs and developing solutions for the ServiceNow software platform, applying principles and techniques of computer science, engineering, and mathematical analysis; providing day-to-day support and maintenance of the ServiceNow platform which might include working on platform upgrades/functional updates, analyzing log files, configuring file changes, updating installation and configuration documents as well as performing validation/testing and performing technical issue/problem resolution support; triaging and diagnosing process and technical issues with end users; updating software or enhancing existing software capabilities; documenting, tracking, and monitoring incidents to ensure timely resolution; developing administrative and support knowledge of ServiceNow and other ITSM processes, systems, and services; monitoring the health of the system; administration and debugging tasks; researching and preparing a response plan for any messages sent from ServiceNow; building ad-hoc reports and dashboards; conducting requirements gathering sessions with JAX stakeholders as needed to ensure business process/requirements are considered for new Catalog Request Items and other software system enhancements; completing software development work for basic stories as approved in Azure DevOps; conducting show back and managing UAT with stakeholders as needed; assisting with rollout and transition into the production of new components delivered by the ServiceNow project team; participating in the annual upgrade project; coordinating UAT and required upgrade tasks and scheduling; supporting changes and releases through adherence to Change Management and our agile methodology (Azure DevOps); assisting in the application technology planning, including new deployments, future needs, and systems integration; and providing suggestions for and participating in process improvement and performance measures.
RATE OF PAY: Between $85,987 and $143,962/year.
REQUIREMENTS: Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, or a related field; 2 years of prior experience with ServiceNow software development in an ITIL and Agile environment, ServiceNow administration and support; Java development; JavaEE technologies and components (e.g. JSP, C, C++); SQL and RDBMS experience (Oracle, DB2 or MS SQL Server); tools and libraries like: Docker or Crystal Reports; Agile development methodologies; implementation experience of IT Service Management (ITSM) frameworks; and ITIL best practice processes.
ADDRESS OF EMPLOYMENT: This position is based at The Jackson Laboratory, 600 Main Street, Bar Harbor, ME 04609 with option to telecommute (U.S. only).
About JAX:
The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California, New York, Florida), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.
Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org.
EEO Statement:
The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Skills Required
- Bachelor’s degree in Computer Science, Software Engineering, Computer Engineering, or a related field
- At least 2 years of ServiceNow software development experience in an ITIL and Agile environment
- ServiceNow administration and support experience
- Java development experience
- JavaEE technologies and components experience, including JSP, C, or C++
- SQL and relational database management system experience with Oracle, DB2, or Microsoft SQL Server
- Experience with Docker or Crystal Reports
- Agile development methodologies experience
- IT Service Management framework implementation experience
- Knowledge of ITIL best-practice processes
The Jackson Laboratory Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Jackson Laboratory and has not been reviewed or approved by The Jackson Laboratory.
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Retirement Support — Retirement contributions up to 10% and employer‑paid life and disability insurance indicate robust long‑term financial support. The retirement program is positioned as a standout element of the total package.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, fertility benefits, FSAs, EAP access, and onsite fitness centers point to strong healthcare support. These offerings contribute to a well‑rounded, reliable benefits foundation.
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Pay Growth & Progression — Entry‑level operations roles advertise site‑specific starting pay with regularly scheduled increases. Publicly posted entry rates and promised regular increases can help satisfaction early on.
The Jackson Laboratory Insights
What We Do
Cancer. Diabetes. Alzheimer’s. Heart Disease. Parkinson’s. The Jackson Laboratory (JAX) leads the search to cure diseases rooted in our DNA. Founded in 1929, we are an NCI-designated Cancer Center since 1983 and an independent 501(c)3 nonprofit research organization with over 90 years of experience in genetics and genomics research. JAX blends the brightest minds with state-of-the-art resources to accelerate discovery. Areas of Discovery (75+ Principal Investigators, >250 Ph.D.s, M.D.s, and D.V.M.s): • Cancer: We are a National Cancer Institute designated Cancer Center focusing on cancer initiation, progression, prevention and therapies. • Developmental/reproductive biology: birth defects, Down syndrome, osteoporosis, fertility • Immunology: HIV-AIDS, anemia, autoimmunity, cancer immunology, immune disorders, lupus, transplant rejection • Metabolic diseases: atherosclerosis, cardiovascular disease, diabetes, high blood pressure, obesity, microbiome • Neurobiology: blindness, Parkinson’s, Alzheimer’s, deafness, epilepsy, glaucoma, macular degeneration, neurodegenerative diseases • Neurobehavioral disorders: autism, addiction, depression Supporting Global Research: • The JAX Mouse Repository and Scientific Services are among the premier resources available for biomedical research. Committed to Education: • Summer Student Program (undergrad & high school) • Teaching the Genome Generation Short Course • Ph.D. programs: U. Maine, Tufts University and U. Connecticut • Courses, Conferences and Workshops
