Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionizes omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.
Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
The Role
The Senior Anti-Fraud Analyst leads complex investigations across the anti-fraud domain and drives automation through AI-based tools and investigation bots. This role combines analytical excellence with hands-on AI automation capabilities to enhance operational efficiency, accelerate investigations, ensure compliance with Schemes requirements and overall improve the anti-fraud control environment.
The ideal candidate is a hybrid professional: a strong investigator with deep payments expertise and a mindset oriented toward AI-driven process automation.
Responsibilities
- Lead complex investigations into fraud patterns, operational incidents, and dispute anomalies.
- Conduct deep root-cause analysis using data models, dashboards, and system logs.
- Identify systemic issues, recurring patterns, and vulnerabilities across operations.
- Define, track, and optimize investigation KPIs and key risk indicators.
- Maintain, monitor, and continuously improve the anti-fraud transaction monitoring ecosystem.
- Design, develop, and deploy AI-powered investigation bots to automate repetitive tasks.
- Build automation workflows using generative AI, Python, Airflow, LLM agents, and related tools.
- Collaborate with Technology teams to integrate AI automations into risk and issuing platforms.
- Enhance bot accuracy and performance through prompt engineering, fine-tuning, and feedback loops.
- Identify areas where AI can reduce manual workload and accelerate investigation processes.
- Produce clear, structured, and high-quality investigation reports and recommendations.
- Collaborate with Product, Engineering, and Operations to resolve issues and improve system behavior.
- Escalate critical incidents promptly and maintain structured stakeholder communication.
- Stay updated on regulatory and scheme rules, maintaining a compliance matrix.
- Provide cross-functional support, training teams on investigation bots and AI tools, and advising on risk mitigation.
At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.
Requirements
- 4–7 years of experience in investigations, fraud, risk, or payments operations
- Proven experience in automation, scripting, or AI tools (Python, SQL, LLM-based systems, or similar).
- Strong analytical mindset with ability to handle large datasets and identify hidden patterns.
- Knowledge of card flows, disputes, and scheme rules.
- Experience working with dashboards (Tableau, Power BI, or similar).
- Excellent communication and cross-functional collaboration skills.
- Strong ownership mentality and ability to work independently.
Benefits
💸 Competitive compensation package;
🎯Annual bonus based on your performance and targets' achievement;
🏥 Private health insurance for you and your family;
💻 Top of the Line tools and equipment;
📚 Career development and regular feedback to develop your skills;
🏃🏽♂️ Employee Wellness Program like Daily group sessions led by professional coaches.
Top Skills
What We Do
Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.
Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance.
Learn more at viva.com
