eClerx is looking to hire an experienced professional with minimum 6 months to 1 year of experience as a Quality Analyst.
Job Description:
- Should able to provide effective feedback
- Should participate client calibrations
- Should have fair knowledge of KPIs
- Conduct team huddles and meetings to discuss operational updates
- Advocate and follow organizational policies and procedures
- Ensure all client deliverables met within timelines
- Ensure productivity/quality enhancement and process meet all metrics
Basic Requirement:
- Minimum 6 months to 1-year experience as Quality analyst in any Inbound process
- Good Communication Skills – Verbal & Written(Comprehension)
- Good Customer Handling Skills
- Needs to have ability to adapt to perpetual changes as per Business requirement.
- Flexible for 24X7 Shifts
- Good Knowledge of Inbound Quality operations
- Good Knowledge of excel
- Ability of analysing information and evaluating results to choose the best solution
- Ability to quickly and efficiently assimilate process knowledge
- Detail & result oriented, self-motivated with good analytical skills
- Excellent communication and interpersonal skills including English language skills
- Professional in conduct/behavior, appearance, and communication
- Ability to work in teams
- Should not have any commitments – part time courses, tuitions
Preferred Qualifications- Graduation in any stream.
Skills Required
- Minimum 6 months to 1 year experience as Quality Analyst
- Good Communication Skills - Verbal & Written
- Good Customer Handling Skills
- Good Knowledge of Inbound Quality operations
- Good Knowledge of Excel
- Detail & result oriented, self-motivated with good analytical skills
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
