Job Description
CRM Operations Engineer / Senior Analyst / Specialist - Tech Ops & Support
The Opportunity
As a Veeva and Salesforce Operations Engineer / Sr. Analyst , you will be responsible for support and maintenance of CRM products. You will support end-user requests, troubleshoot and maintain the platform, deploy patches and develop small to medium enhancements. You will support the product development to ensure the platform stability, maintainability, security and performance. You will contribute to development of a cutting-edge platform that empowers our organization's digital capabilities for Patients and Healthcare Professionals.
Responsibilities
- Work with end-user requests - capture, analyze, deliver and communicate with the customers
- Troubleshoot platform incidents and problems
- Document changes according to Takeda procedures
- Following Veeva CRM and Salesforce best-practices monitor the platform and take corrective actions when the observed metrics are outside the normal range
- Develop, unit-test, integration-test and deploy small to medium enhancements. Collaborate with product team to craft clear user stories, design tests , and continuously deliver product enhancements. Document every aspect of the enhancement as reference for future maintenance and upgrades.
- Use agile engineering practices and various software development technologies in the Veeva CRM and salesforce environment to rapidly develop creative and efficient solutions that enhance the customer and employee experience.
- Suggest non-functional improvements to the CRM products to the product team and collaborate with the product team on defining non-functional capabilities of the product
- Deploy vendor patches and hotfixes, ensure proper testing of them in the non-production environment.
- Suggest ideas for continuous improvement and work with the team on their implementation
Skills and Qualifications
- Bachelor's degree in computer science, systems analysis, product management or a related study, or equivalent experience.
- 3+ years of experience operating software focused on Veeva CRM with orientation towards or aptitude to learn Salesforce-based technologies.
- Experience with IT Service Management framework, and tools like ServiceNow
- Familiarity with Jira tools is a plus
- Development experience on Veeva CRM or Salesforce platform is a must
- Ability to continuously enhance own skills.
- Ability to write and speak in the English language.
Shift hours: Monday to Friday, 3:00 PM - 12:00 AM IST - (4:30 AM - 1:30 PM EST).• Shift duration: 9 hours, including a dinner and snack break. Note that we'll be providing meals and snacks.
Locations
IND - Bengaluru
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
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What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
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