ZALORA Operations drives continuous improvement in delivery and returns to achieve
fastest times and a seamless customer experience across Southeast Asia. Join us and be
part of an integral team at the forefront, working on multiple strategic, high-impact projects
across SEA.
What you’ll do
- Coordinate projects: Lead cross venture, high impact projects; align stakeholders and ensure consistent execution across countries.
- Program delivery: Define work plans, timelines, governance, and resource needs track progress and manage risks to deliver on scope and schedule.
- Stakeholder management: Act as the bridge between business and technical teams; manage stakeholders across countries and backgrounds.
- Automation: Identify automation opportunities to scale processes and reduce time spent on manual tasks.
- Business case: Prepare business case with in-depth data and risks analysis to access project feasibility.
- Data & analysis: Produce KPI reports, root cause analyses, and actionable recommendations.
- Standardization: Support standardization of data models and reporting across all ventures.
- Education: Bachelor’s degree in Business, Engineering, or another quantitative field.
- Experience: 3+ years in project/program management or consulting; experience in ecommerce, logistics, or tech preferred.
- Communication: Excellent written and spoken English; strong stakeholder and cross cultural communication skills.
- Analytical skills: Good with numbers and Boolean logic.
- Tools: Advance Google Sheets/Excel.
Desired Skills (Not necessary, but will be a plus)
- Domain experience: Operational process improvement experience in logistics.
- BI: Familiarity with Business Intelligence packages (i.e. Tableau, Looker).
- SQL: Ability to write SQL queries and output into Excel through Macros.
- AI: Experience in building prompts and troubleshooting outputs.
The ZALORA Story
ZALORA exists for the millions of fashion consumers in Asia seeking a shopping experience focused on their unique styles, trends and fit. As Asia’s leading online fashion destination, ZALORA was founded in 2012 and has a presence in Singapore, Indonesia, Malaysia & Brunei, the Philippines, Hong Kong. ZALORA’s localised sites offer an extensive collection of top international and local brands as well as our own in-house labels across apparel, shoes and accessories for men and women. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Skills Required
- Bachelor's degree in Business, Engineering, or another quantitative field
- 3+ years in project/program management or consulting
- Experience in ecommerce, logistics, or tech preferred
- Excellent written and spoken English
- Strong stakeholder and cross cultural communication skills
- Good with numbers and Boolean logic
- Advance Google Sheets/Excel
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits. With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products. As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature! ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres. Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
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