Senior Analyst, Sales Process & Support

Your Opportunity as the Senior Analyst, Sales Process & Support

You will serve as a key support resource for the entire brand portfolio for your Sales teams. Responsible for master data integrity and system maintenance. Support and interact with other team members, Customer Category Business teams and other departments to accomplish key tasks and identify areas of improvement. Act as initial point of contact and subject matter expert for Trade Funds System (CAS), Reporting System (Spotfire) and Master Data questions. Work under general direction and coaching from manager regarding overall objectives and priorities. 

Location: Orrville, OH (Close proximity to Cleveland/Akron)

Work Arrangements: Hybrid ~30% in office expectation

In this role you will:

Sales Process & Support 

• Support and act as key contact for multiple Sales teams supporting all Strategic Business Areas (SBA's) 

• Participate in conversations with Sales Organization to understand CAS needs and requirements 

• Collaborate with internal groups on Sales planning best practices, offering insights and recommendations 

• Listen and identify areas of improvement in our business process or system, gather requirements, document requirements and optimal solutions via Functional Design Documentation 

• Provide forward thinking mentality, specifically regarding Sales impact to CAS changes or system functionalities 

• Summarize complex technical issues for users in a clear and concise manner 

• Draft and maintain Standard Operating Procedures to streamline system planning and execution activities 

• Work with minimal supervision to lead and deliver medium scale project work, including cross-functional improvement initiatives 

• Serve as Trade Fund reporting subject matter expert; support business users on functionality and provide insight on best reports to meet need 

• Support internal partners in developing consistent, repeatable processes and implementing improvements 

• Collaborate with users to troubleshoot system issues, analyze Sales impact and work closely with IS on resolution as needed 

• Perform user acceptance testing (UAT) with daily troubleshooting on cross-functional projects 

Support Annual Restatement Process 

• Lead the collection and analysis of requests from key stakeholders 

• Facilitate collaboration with cross-functional team participants to review requests 

• Continuously improve existing process by offering and implementing improvements 

• Work with cross-functional business stakeholders in delivering key activities, particularly at Year End 

Run Model 

• Assist in diagnosis & resolution of user issues through re-creation in test environments and issue research 

• Monitor & resolve data integration failures. Engage IS partners where necessary 

• Lead efforts in resolving critical business process issues 

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

What we are looking for:

Minimum Requirements:

• Bachelor’s Degree

• 3+ years of progressive business experience

• Intermediate or advanced experience with Microsoft Excel (i.e. pivot tables, slicers, v-lookups, macros)

• Experience utilizing business intelligence tools (from a reporting standpoint)

• Analytical and Forward Thinking 

• Customer Service Orientation 

• Effective communication skills 

• Leadership skills 

Additional skills and experience that we think would make someone successful in this role:

• Consumer Packaged Goods industry experience is preferred 

Learn more about working at Smucker:

• Our Total Rewards Benefits Program

• Our Thriving Together Philosophy Supporting All Impacted by Our Business 

• Our Continued Progress on Inclusion, Diversity and Equity 

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