Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.
Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.
From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech
Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.
Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.
Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.
We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.
But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.
The Role:
The role will involve establishing and nurturing relationships with channel partners to promote and sell our products or services. You will play a critical role in expanding our business through strategic partnerships and ensuring the successful onboarding of new partners.
Job Summary
This role requires strong knowledge and experience in Sanctions, AML (Anti-Money Laundering), and Financial Crimes. The position will focus on Customer Due Diligence (CDD), website assessment, risk assessment associated with merchant onboarding, and Transaction Monitoring, covering all aspects of business model validation and compliance.
Roles and Responsibilities
● Conduct onboarding and ongoing customer due diligence.
● Conduct and perform quality control relative to a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence (EDD).
● Manage daily escalation queues, handling complex or exception cases from business and operations teams.
● Participate in process improvement, identifying and implementing best practices in effective and innovative ways.
● Serve as a Subject Matter Expert (SME) with comprehensive knowledge about AML policies, fraud control, risk categorization policies, monitoring, evaluation, review, and associated reporting.
● Demonstrate excellent knowledge of reporting procedures and record-keeping guidelines.
● Maintain the ability to communicate clearly and precisely to the point with stakeholders.
● Should be familiar with essential screening tools, including Dow Jones and LexisNexis.
Qualifications Required
● Experience/Knowledge:
○ Knowledge about a customer support application or CRM, such as Freshdesk.
○ Familiarity with Stages/levels of chargebacks, penalty involved at the arbitration stage, technical chargebacks, Visa/Mastercard guidelines (in brief), and reason codes in relation to fraud chargebacks.
● Core Skills:
○ Communication Skills: Exceptional verbal and written communication.
○ Listening Skills: Ability to understand, anticipate, and resolve queries arising from various stakeholders.
○ Attention to Detail and Accuracy: Excellent organizational and multitasking skills, with the ability to identify anomalies or suspicious behaviors.
○ Interpersonal Skills: Friendly and pleasant demeanor over the phone and email.
● Education:
○ Bachelor's Degree.
Location: Bangalore
Skills Required
- Bachelor's Degree
- Knowledge of Sanctions, AML, and Financial Crimes
- Experience with Customer Due Diligence (CDD), website assessment, merchant onboarding risk assessment
- Experience in transaction monitoring, suspicious activity investigations, enhanced due diligence (EDD), and quality control
- Familiarity with screening tools (Dow Jones, LexisNexis)
- Experience with customer support applications or CRMs (e.g., Freshdesk)
- Familiarity with chargebacks, Visa/Mastercard guidelines and reason codes
- Excellent verbal and written communication skills
- Strong listening, interpersonal skills, attention to detail, and multitasking ability
- Ability to manage escalation queues and communicate clearly with stakeholders
Razorpay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Razorpay and has not been reviewed or approved by Razorpay.
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Inclusive Benefits Coverage — Health coverage extends to LGBTQIA+ and live‑in partners and has added gender‑affirmation and infertility care; feedback suggests this breadth is valued. Recent expansions also include siblings and adopted or third children, with co‑pays removed for immediate family.
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Parental & Family Support — Policies highlight generous maternity and paternity leave alongside bereavement and sabbatical options; feedback suggests these supports are meaningful for families. A Family Assurance policy provides financial protection and accelerates ESOP vesting in worst‑case events.
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Equity Value & Accessibility — Equity programs include broad‑based ESOP grants and a track record of buybacks creating real liquidity; feedback suggests this strengthens perceived total compensation. Company‑wide allocations signal accessibility beyond senior cohorts.
Razorpay Insights
What We Do
Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
