The Role
The Senior Analyst, Revenue Operations manages data infrastructure and operational processes for revenue generation, overseeing forecast frameworks and incentive compensation within Salesforce.
Summary Generated by Built In
About Perceptyx
The Role
What You’ll Do
What You Bring
Our Interview Process & AI Transparency
Compensation & Benefits
At Perceptyx, we’re on a mission to help organizations turn employee insights into measurable impact. Our AI-enabled employee experience platform leverages the science of listening, behavioral nudges, and predictive analytics to help clients elevate engagement, retention, and performance. We’re a team of innovators fueled by purpose, collaboration, and excellence — and we’re looking for someone who wants to play at the highest level.
The Senior Analyst, Revenue Operations owns the data infrastructure, operational processes, and incentive compensation programs that drive predictable, scalable revenue across Sales, Customer Success, and Marketing. This role exists to design and govern the GTM systems, forecasting frameworks, and compensation mechanics that give Perceptyx leadership consistent visibility into revenue performance — and to ensure the right behaviors are rewarded across the full revenue organization.
- Salesforce Architecture & Visibility: Own Salesforce as the single source of revenue record. Consolidate data sources, eliminate reporting conflicts, and enable real-time visibility without the need for ad-hoc requests.
- Data Governance & Analytics: Define and govern a company-wide data dictionary and reporting hierarchy that eliminates duplicate, conflicting, or shadow metrics across the business. Build and manage Tableau dashboards and Salesforce reporting that deliver consistent, self-serve analytics to Sales, CS, Marketing, and Finance leaders.
- Executive & Board Reporting: Design and maintain an enterprise KPI package covering all revenue-critical metrics, delivering data on a consistent cadence to senior leadership and the board. Translate revenue data into executive-ready narratives and QBR packages.
- Global Forecasting & Process Standardization: Design and operationalize a global forecasting framework standardizing how all regions and segments submit, review, and communicate weekly/monthly revenue forecasts. Standardize sales processes, stage definitions, exit criteria, and required field logic to improve forecast accuracy.
- Incentive Compensation & SPIFF Governance: Build and manage incentive compensation programs for all revenue-facing roles to ensure alignment with desired GTM behaviors. Automate commission calculations and reporting, design and enforce a standardized margin-protecting SPIFF framework, and own transparent, auditable dispute resolution workflows.
- Customer Success Infrastructure: Build CS visibility infrastructure—including dashboards tracking health scores, at-risk accounts, and renewal pipelines—unified within Salesforce to enable proactive churn mitigation and expansion.
- Revenue Intelligence: Identify leading indicators of revenue risk or opportunity and proactively surface them to leadership before they manifest in lagging metrics. Serve as a cross-functional revenue intelligence resource connecting Sales, CS, Marketing, Finance, and Product.
What You Bring
- Experience: 5–7 years in Revenue Operations, Sales Operations, or a GTM analytics function within a B2B SaaS environment.
- Salesforce Technical Depth: Advanced Salesforce proficiency with a proven track record building reports, flows, validation rules, and data structures (Salesforce Admin certification a plus).
- Compensation & SPIFF Design: Hands-on experience designing and managing incentive compensation programs, plan mechanics, automated calculations, and commission dispute tracking.
- Analytics & Data Warehousing: Advanced Tableau or equivalent BI tool experience building executive-grade dashboards. Strong data modeling instincts with comfort in BigQuery, Snowflake, or a comparable data warehouse environment.
- Tech Stack Familiarity: Experience utilizing GTM tools such as Outreach, 6sense, LeanData, or similar platforms.
- Communication & Interpersonal Skills: Exceptional cross-functional communication skills with the ability to translate complex revenue data into crisp narratives tailored for a CRO or CFO.
- Attributes: High integrity, collaborative mindset, and a willingness to work across teams of diverse backgrounds, perspectives, and functions.
- Education: Bachelor's Degree (4-year) in Business, Finance, Information Systems, or a related field.
Our Interview Process & AI Transparency
Compliance Note: Required for Ontario (Bill 149) and North American transparency standards.
At Perceptyx, we value your time and want our interviewers to be fully engaged in the conversation.
- Note-Taking: We use Metaview.ai to record and summarize our interviews. This allows our hiring team to focus on you rather than typing notes, ensuring a fairer and more accurate evaluation of your experience.
- AI Disclosure: While we use AI to assist in summarizing interview data, all final hiring decisions are made by Perceptyx employees. We do not use automated tools as the sole basis for selecting or rejecting candidates.
- Your Choice (Opt-Out): Participation in recorded interviews is voluntary. If you prefer not to have your interview recorded via Metaview, please notify your recruiter at the start of the session. Opting out will not negatively impact your candidacy.
Compensation & Benefits
Salary Range: $110,000-$120,000 CAD per year.
- Note: Final compensation is determined by factors including experience, geography, and skills.
- Benefits: Comprehensive medical, dental, and vision insurance; RRSP matching; generous PTO and paid holidays; parental leave; and professional development budget.
Perceptyx is an equal opportunity employer committed to a diverse workforce. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Perceptyx provides accommodations for people with disabilities throughout the recruitment process. If you require an accommodation, please let us know.
Skills Required
- 5-7 years in Revenue Operations, Sales Operations, or GTM analytics in B2B SaaS
- Advanced Salesforce proficiency and experience building reports
- Hands-on experience designing and managing incentive compensation programs
- Advanced Tableau or equivalent BI tool experience
- Experience with data warehousing technologies such as BigQuery or Snowflake
- Exceptional cross-functional communication skills
- Bachelor's Degree in Business, Finance, Information Systems, or related field
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The Company
What We Do
Perceptyx combines employee surveys and people analytics in a way that not only helps you see more of what’s going on in your organization, but also helps you see how to drive the organization forward. Too many surveys only focus on measurement, with overly prescriptive models that don’t offer a fresh perspective on the challenges facing your business. And they rarely connect the dots between the employee experience and business outcomes, making it difficult to know which actions will have the greatest impact. With a solution fully tailored to your specific organizational needs, Perceptyx makes it possible for organizations to see more clearly, see the bigger picture, and see the next steps. It’s why nearly one-third of the Fortune 100 already rely on Perceptyx and why 95% of the organizations that come to us stay with us. - Perceptyx. See the way forward.
