Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Job Description:
Education : Bachelor’s degree or higher.
Experience : 2-3 years of experience in reporting, data analysis and project/client management .
Roles & Responsibilities :
Work closely with Operations for daily, weekly & monthly reports.
Own end-to-end reporting and MIS delivery for multiple processes. Be responsible for ensuring the timeliness and accuracy of the entire reports.
Develop, maintain, and publish Performance Dashboards and KPI tracking for relevant operational metrics, at all levels (employee to Site Leader) and all sites.
Design reports, scorecards, dashboards, and ad hoc analysis that deliver workforce insights and KPIs.
Develop and optimize BI Dashboards, Reports, Data Models, and data flows.
Communicate effectively and provide deep insights to various stakeholders to help meet the required SLA on timeliness and quality.
Support transformation initiatives in the Reporting and MIS domain.
Lead meeting and develop agenda for Ops and Support functions to review performance and efficiency.
Present point of view on operational metrics (performance and efficiency) based on reports and dashboards being generated.
Mandatory Skills :
Skilled in client handling and proactive communication with the customers.
Preferred Skills :
Tableau report experience - Server knowledge and expertise to the team on how to build and maintain Tableau Server dashboards and reports.
Data quality / governance experience.
Knowledge of data base concepts, data model design and development concepts.
Solid understanding of WFM fundamentals.
Fair knowledge on Reporting automation via BI, ML, AI etc.
Strong working knowledge of Excel, Power BI, SQL and database concepts.
Location:
Skills Required
- Bachelor's degree or higher
- 2-3 years of experience in reporting, data analysis, and project/client management
- Skilled in client handling and proactive customer communication
- Tableau report experience including Tableau Server
- Strong working knowledge of Excel, Power BI, and SQL
- Knowledge of database concepts, data model design and development
- Data quality and governance experience
- Solid understanding of WFM (workforce management) fundamentals
- Familiarity with reporting automation using BI, ML, or AI
What We Do
Sagility is a technology-led healthcare operations and business process optimization partner serving payers and providers. It combines healthcare expertise with artificial intelligence, intelligent automation, analytics, cloud platforms, consulting, and BPaaS to streamline claims, membership, clinical, payment-integrity, provider-network, and revenue-cycle workflows across the healthcare ecosystem. Its goal is to reduce administrative costs, improve member and provider experiences, and support better clinical and financial outcomes.
