About the Team
ZALORA Operations drives continuous improvement in customer delivery and returns processes to achieve the fastest delivery times in the market and deliver a seamless customer experience. Join us and be part of an integral team at the forefront, working on multiple strategic, high-impact projects across Southeast Asia.
What You’ll Do
As a Senior Analyst with the Regional Projects team, you will have two primary responsibilities:
Projects
- Work closely with cross functional teams (Logistics, Tech, Revenue, Customer Experience, Commercial, Marketing) to implement projects in all ZALORA ventures across SEA
- Drive process and strategy improvements using project management frameworks to optimize scoping, tracking and prioritization across all ZALORA ventures
- Contribute to project decisions on work plan, timeline, governance, and resource planning
- Coordinate high-impact, cross-venture projects and ensure alignment across multiple teams
Data Analytics
- Prepare in-depth reports containing KPI (Key Performance Indicators) assessments, root cause analysis, and devise action plans in a fast paced, rapidly changing environment
- Support the standardisation of various data models, reporting and performance management across all ventures
- Prepare business case with in depth data and risks analysis to access project feasibility for senior management review.
Qualification
Bachelor’s Degree in Business Administration, Engineering or other Quantitative degrees
Experience
A minimum of 3 years project management experience; preferably in e-commerce companies, consulting firms or tech companies
Core Requirements
- Excellent spoken and written English with good communication skills
- Manage stakeholders across countries and backgrounds, and serve as intermediary between business and tech teams
- Demonstrated ability to assess, improve and reconstruct information and workflows, as well as able to analyse and structure data to extract relevant insights
- Great with number crunching and aptitude for data-driven decision-making and automation
- Intermediate gsheet/Excel skills (pivot, importrange, filter, arrayformula etc)
Additional Requirements
- Experience with operational process improvement initiatives in logistics or relevant consulting experience is preferred
- Experience with Business Intelligence packages (i.e. Tableau, looker or google insights) are a plus
- Experience with building SQL queries is a plus
What you’ll get
- Opportunity to be trained and certified with Lean Six Sigma up to Black Belt by the C.S.S.C.
- Regional exposure
- Opportunity to work closely and brainstorm ideas with industry experts
- Contribute ideas that drive real impact on the company and industry
- Competitive Salary
- Medical Insurance
- Company & team events
The ZALORA Story
ZALORA is Asia’s Online Fashion Destination. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia, the Philippines, Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA offers an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA is the online shopping destination with endless fashion possibilities.
ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.
Top Skills
What We Do
ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million monthly visits.
With an extensive collection of top international and local brands, ZALORA is a curated platform, featuring all the things shoppers love in one place. Customers can discover authentic products from over 3000 brands across categories, from apparel, shoes, accessories, beauty, pre-loved, and lifestyle, including essentials and home & living products.
As a customer-first brand, ZALORA is powered by a team of committed innovators, providing a seamless shopping experience across mobile, tablet, and desktop. With a broad network of logistical service, ZALORA is known for speedy and reliable deliveries, as well as offering multiple payment methods, including cash-on-delivery across its markets. ZALORA provides up to 30-day free returns and free delivery after a certain spend. ZALORA continues to delight shoppers with their unlimited next-day delivery subscription, ZNow, and give customers more value with ZALORA’s signature Cashback programme. ZALORA also made it easier for shoppers to buy products based on their style inspiration with ZALORA’s visual search function, Complete the Look and Get the Look feature!
ZALORA prides itself to be an industry enabler through innovations like our data analytics platform, TRENDER, that provides brand partners valuable insights and 1SS (One-stock solution) a modular multi-channel e-commerce fulfillment service, allowing brand partners to consolidate their stocks in ZALORA’s e-fulfillment centres.
Putting the customers and brand partners at the centre of our innovation, ZALORA is the online destination that connects everyone to the limitless world of e-commerce.
