Hi, We’re AffiniPay!
AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well!
We’re seeking a talented Senior Analyst, Product Intelligence to join our dynamic Business Intelligence & Analytics team and directly support our Product team. We are looking for someone who loves data and brings a strong customer focus coupled with a strong understanding of the SaaS business model and product analytics. This individual should have demonstrated abilities to influence product strategy & investment decisions by leveraging data insights to uncover growth opportunities and leading indicators of business impact.
As a trusted strategic partner, you will influence and convince decision-makers using clear insights, recommendations and data-driven stories. You will help Product Managers prioritize what to build, set goals, and understand their product’s ecosystem and usage across the entire customer lifecycle.
What You'll Do:
- Analytics & Insights
- Leveraging a deep understanding of AffiniPay products, customers & business goals, use analytical and statistical rigor to identify insights and opportunities that influence business decisions and improve business performance.
- Employ data-driven techniques to help our team prioritize the product roadmap and measure the success of launches using analytical frameworks such as cohort analysis, funnel analysis, A/B testing, segmentation, etc.
- Collaborate with data analysts, product,and design to create insightful data visualizations that tell stories, identify opportunities, and inform decision-making.
- Use Mixpanel and Tableau to build high-quality dashboards and reports to provide compelling, clear, and powerful visualizations of user behavior, product performance, and market trends.
- Establish regular analysis and reporting of insights from a variety of sources such as customer feedback, support cases, Win/Loss analyses, NPS, churn, product usage, competitive intelligence, and market trends. Use this data to create valuable insights that drive product strategy and business metrics.
- Develop appropriate analytical frameworks to drive better decision-making, such as cohort analysis, funnel analysis, A/B testing, segmentation, etc.
- Partner with key stakeholders to ensure data-driven decision-making during all aspects of the product life cycle and translate analytical insights into clear, actionable plans to improve product functionality and user experience.
- SQL & Data Management
- Review the data we have available across our customer journey and partner with Product & Engineering to increase comprehensiveness and quality.
- Oversee data hygiene and analytics implementation in Mixpanel and partner with Data Engineering to ensure consistency, scalability, and connectivity to other data stores.
- Write and optimize complex SQL queries to generate dashboards and reports and work with Data Engineering to ensure access to performant data.
- Ensure the accuracy and integrity of data by working with Data Engineering and Biz Ops to perform regular data audits and implement processes that diagnose and resolve data quality issues
About You:
- 5+ years of experience in product analytics or a similar role, with relevant experience at a SaaS technology company.
- Good understanding of data structures and pipelines with strong proficiency in product analytics tools (e.g. Mixpanel or Amplitude experience is a must, with a strong preference for Mixpanel experience) and a point-of-view of what belongs there vs a general purpose BI Tool, (e.g, Tableau)
- Demonstrable track record of creating impactful dashboards and reports with strong visualizations and story-telling.
- Proficient in SQL, quantitative, and qualitative analysis, with ability to deep dive into large amounts of data, draw meaningful insights, dissect business issues and draw actionable conclusions.
- Fluency in defining KPIs, features & usage metrics (adoption, conversion, retention, satisfaction, & segmentation) statistical and predictive modeling concepts, descriptive statistics, experimental design, and multivariate A/B testing.
- 2+ years experience working within a product team, with a focus on measuring success of launches, leveraging data to drive product decisions, designing product experiments, and defining usage patterns by user archetypes.
- A passion for data and analytics, with a strong background in identifying opportunities at SaaS technology companies through strong visualizations and story-telling.
- Bachelor’s degree in Data Science, Statistics, Computer Science, Business Analytics, or a related field.
- Strong product sense and experience working closely with product managers to drive product strategy and influence growth levers from free trial to cross-sell to retention.
- Strong attention to detail and independent problem solver with a drive to understand the core issue and determination to uncover the solution.
- Exceptional communication (listening, written, and oral) skills with the ability to present findings and recommendations targeted to the audience in question.
- A collaborative mindset, ready to work cross-functionally and contribute to team success.
- Genuine customer empathy to find solutions to improve the lives of our users
Nice to Have:
- Experience working on fintech or payments products
Our Story
Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential.
Diversity, Equity & Inclusion at AffiniPay
At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach.
Benefits that Benefit You!
As a people first culture, we believe it is important that our teammates are happy, healthy, and productive. In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.
- All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
- Have some fur babies? - We offer them insurance too!
- RELAX and enjoy your time away with our flexible paid time off policy!
- We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
- Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
- Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
- Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
- Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
- We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
- D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
- An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups
Security Advisory
Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.
Top Skills
What the Team is Saying
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What We Do
Since 2005, AffiniPay has been transforming the lives of professionals everywhere. What started as a single payment product for trade organizations has transformed into four of the highest-rated financial tools serving more than eight professional services industries. And our progress shows no signs of stopping. The secret to our growth and success is our team. We support each and every team member by continuing to invest in their goals, our culture, and a diverse workplace. Because when you’re happy, focused, and fulfilled with your work — it feels like you’re doing what you’re meant to do.
Why Work With Us
We’ve assembled teams of highly collaborative problem solvers who are eager to create, collaborate and do whatever it takes to get the job done. We know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team’s growth & development, recognize accomplishments and celebrate successes together.
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AffiniPay Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
