Senior Analyst, People Analytics

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo is looking for a Senior Analyst, People Analytics to join our growing People Science & Analytics team.The goal of our People Science & Analytics team is to provide evidence-based data and insights across the employee life cycle to drive strategic talent and business decisions and this is a critical role on our team. This is a hybrid role and can be based out of any of our three US office locations (Boston, San Francisco Bay Area, or Denver).
About The Role
As a senior analyst, you will be responsible for designing and building people metrics, dashboards, reporting, and conducting custom analyses for a diverse array of customers in and outside of HR. You will be aggregating and analyzing complex data across multiple, disparate data sources and presenting insights in a holistic, solution-oriented, and actionable format.
You will have the opportunity to influence how we evolve our self-service data ecosystem and improve how employees consume people data at Klaviyo. The team will be looking to you as a people data expert with an ownership mentality and strong desire to go beyond the numbers, uncovering insights behind the data. The prospective candidate will have strong people metrics knowledge (non-recruiting and recruiting), systems and tech grasp (Workday, Greenhouse, Tableau, etc.), excellent communication, collaboration, and interpersonal skills. You will play an integral part in driving the adoption and evolution of our people analytics products, building the people analytics muscle of the company and driving adoption of a people data-driven approach. To be successful in this role, you will need a strong mix of backend data and systems understanding, data analysis expertise, consulting mindset skills, and a storytelling ability.
What You'll Do

• Lead and develop dashboards, key metrics, and reporting tools that offer visibility into key people trends and inform decision-making across HR (recruiting, DEI, talent movement, attrition etc.)
• Build, maintain, and evolve our recruiting and diversity metrics ecosystem
• Strengthen the people data foundations at Klaviyo by surfacing sustainable solutions to our data architecture and conducting data audits and validations
• Ability to create intuitive visualizations based on strong people metrics knowledge (recruiting and non-recruiting metrics) and voice of the customer
• Identify data patterns and conduct custom analysis intended to answer important questions that inform people and talent strategy
• Experience with people analytics suite (Tableau, SQL, Snowflake, One Model, Visier) and deep understanding of HR data structure and systems (HRIS- Workday, ATS- Greenhouse, LMS, and other business facing systems) to understand the upstream and downstream effects of data changes on systems and processes and proactively identifying those process or system improvements.
• Collaborate cross-functionally (DEI, L&D, Ops, Recruiting, BP's, Finance etc.) to understand their business and people needs, scoping data requests, synthesizing insights, and recommending solutions in collaboration with other members of the people analytics team
• Proactively identify and communicate compelling workforce stories, trends, and actionable insights via people data and business immersion to help drive accountability, focus and outcomes
• Empower partner teams to enhance their proficiency with understanding and using people data to make evidence-based decisions
• Demonstrate exceptional judgment and discretion when dealing with highly sensitive people data

What We're Looking For

• 5+ years experience in fields such as people/HR analytics, management consulting, business analytics, or related analytics areas
• Preferred experience with recruiting and DEI metrics
• Analytical mindset - fluency in metrics and statistics, visualization, data management, etc., knowledge of statistical analysis
• Fluency in SQL, Snowflake, Tableau, R, Python and preferable experience with people analytics tech suite (Qualtrics, One Model, Visier etc.)
• Project management experience with multiple stakeholders prioritizing and delegating projects/tasks
• Integrity in handling confidential, sensitive people data
• Excellent verbal/written communication skills and effective presentation skills
• Role model in diagnosing data discrepancies and identifying data patterns
• Curious mindset and a true people partner

#CR1 #San Francisco #LI-Hybrid.
The pay range for this role is listed below. Sales roles are also eligible for variable compensation and hourly non-exempt roles are eligible for overtime in accordance with applicable law. This role is eligible for benefits, including: medical, dental and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off and company-paid holidays and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
Base Pay Range For US Locations:
$96,000 - $144,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.