Senior Analyst - Onsite Technical Support

Company:MMC Corporate

Description:

Marsh McLennan is seeking candidates for the following position based in their New York City corporate headquarters office. This role is 100% onsite in our New York City corporate headquarters office. The shift will be 10AM – 7PM EST

Senior Analyst - Onsite Technical Support (10AM-7PM SHIFT)

What can you expect?

• Join the world’s largest professional services firm in the area of risk, strategy and people
• We operate an open and collaborative culture, developing our staff to reach their potential
• In this role you will help and assist our global colleague base to work their technology, and enable them to make the business a success
• You will support all of our internal colleagues to diagnose, analyze, and resolve their technology issues and requests

What is in it for you?

• Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
• Work in a global, diverse, forward-thinking environment where everyone is encouraged to be a leader and shape their career
• A fast-paced, exciting, and friendly culture
• Competitive salary, benefits, 401K matching, retail discounts and much more

We will count on you to:

• Performs installations, trains, maintenance, troubleshoots, and repairs of all OpCo desktop hardware/software technologies.
• Determines appropriate hardware/software based on corporate policy and end user requirements.
• Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.
• Escalates incident, and questions to appropriate support groups.
• Supports events, such as infrastructure changes, software releases and BCP etc.
• Provides timely updates to Management about service issues, when appropriate.
• Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
• Assists administration and maintenance of non-desktop Technology Infrastructure components at the request of other Service Towers.
• Uses corporate Incident Management System to record and track all support work.
• Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
• Supports team’s abilities and functions through positive customer relations.
• Contributes to improvement/enhancement of processes and procedures.
• Gains additional knowledge and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
• Performs related duties as assigned by management.

What you need to have: 

• High School diploma/GED
• 3-5 years of customer service experience (help desk / support experience)
• Experience providing technical support to end-users in a large, corporate environment
• Strong experience with MAC OS
• Knowledge of company desktop operating systems and software
• Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

What makes you stand out:

• Bachelor’s Degree preferred
• Certifications in any of the following are a plus: A+ (CompTIA), ACMT (Apple), HDI-CSR (HDI), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected]

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

The applicable base salary range for this role is $59,800 to $119,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.