Senior Analyst, Onboarding Operations

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally.

An exciting opportunity has come up within our Know Your Customer (KYC) Operations Team. Our KYC Operations team is one of the most critical teams at Airwallex. You will be one of the first points of contact for our new potential customers, assisting them with their applications in order to open an Airwallex account. You’ll be responsible for performing the required KYC screenings on customers, documenting the information obtained on the clients as required by KYC regulations.

This role is based in Kuala Lumpur, however will be supporting operations in China. Our successful candidate will need to be proficient in Mandarin.
Responsibilities:

• KYC Screening: Conduct Know Your Customer screenings on customers, ensuring compliance with Malaysian KYC regulations, particularly for complex cases. ensuring that all client-related information is accurately captured, verified, and maintained in compliance with regulatory standards

• Build Processes: Together with product teams (or on your own!), build new internal processes that will positively impact the onboarding experience for new prospects.

• Stakeholder Management: Communicate with customers and internal stakeholders, offering clear and concise information to guide them through the onboarding process and address their inquiries.

• Global Operations: Contribute to shaping and executing our global operations processes, collaborating with teams in different offices across the world.

• You Care about Risk Management- you have a passion for detecting AML/CTF risk and ensuring the community is protected against bad actors and you are able to share this knowledge and experience with the team.

Qualities and Skills:

• Data-Driven: You eat data for breakfast and have a structured approach to problem-solving

• Builder. You can build processes and automations from the ground up

• Customer-Centric: You truly care about providing a great customer experience, but without sacrificing risk

• Details, details, details: You have a keen eye for detail, crucial for compliance and accuracy in the KYC process

• AML/KYC Knowledge (Bonus): While not essential, having prior knowledge or experience in Anti-Money Laundering (AML) and KYC processes can be a HUGE plus

We are looking for someone who:

• wants to make a meaningful impact through their work

• never settles with the status quo and always seeks better solutions

• is a genuine truth-seeker, able to speak up while staying humble

Qualifications:

• Experience working with a fast-growing tech startup or top-tier strategy/management consulting or equivalent

• Extremely strong analytical skills (spreadsheets mastery is a minimum)

• Strong problem solving skills essential

• 4+ years of proven experience as a KYC Officer or similar role in the banking/financial sector.

• Excellent written and verbal communication and presentation skills in English。 Proficiency in Mandarin is a plus. 

• Technology, financial services and/or experience in a high growth environment is advantageous

• Bachelor’s degree or equivalent

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. If you are approached by someone claiming to represent Airwallex, please verify with our team.