Senior Analyst – Partner Relations

Nium, the Leader in Real-Time Global Payments 

Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.

Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore. 

About the Team:

Who we are: the team who runs Network, via day-to-day issue management, driving continuous enhancements & improvements through execution of strategic projects in support of a stronger network for better customer experience, management of account opening and ongoing due diligence for new & existing network relationships.

About the Role:

Nium is looking to hire a Senior Analyst who supports in strengthening the relationship with existing/ new partners in terms of transactional /compliance process, technical integrations etc. The ideal candidate will be able to get into the details while providing operational expertise and guidance, managing escalations and bringing process improvement /enhancement for seamless transactional services. This role will also require strong competencies in performing detailed data gathering on partner's performance in terms of payment processing and analyzing the gathered data.

Key Responsibilities

• Managing the day-to-day operational issues and challenges on payment processing with partner banks
• Timely escalations & complete closure of BAU tickets assigned
• Analyze patterns, trends on payment processing and share regular insights
• Develop strong understanding of the current process, including both Partner banks and management experience.
• Engage with internal /external stakeholders suitably, evaluate alternatives to drive improvements in the speed and efficiency of payments, leveraging best practices, automation to streamline processes and reduce manual intervention
• Seeking Regular updates from partner bank on new features or enhancements and monitoring critical incidents reported if any
• Plan and organize Service meetings with Partner banks at periodic intervals
• Engage in other special projects, as needed

Requirements

• Bachelor’s degree with 2-5 years of experiences in the Finance/Banking industry
• Good knowledge of the payments industry and prior experience in Fintech companies will be added advantage.
• Broad Payments product knowledge (SWIFT, ACH, payment gateways, Instant transfer, APIs, SFTP)
• Strategic mindset and a desire to dive in and solve business challenges as well technical challenges.
• Excellent communication and interpersonal skills
• Strong analytics – able to investigate, understand and solve day to day issues. Demonstrates strong problem-solving skills in a complex environment.
• Ability to work in US shifts between a window – 7pm to 7 am

What we offer at Nium  

We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work. 

We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office). 

We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend

We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.

-2022 Great Place To Work Certification

-2023 CB Insights Fintech 100 List of Most Promising Fintech Companies. 

- CNBC World’s Top Fintech Companies 2024.

We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!

We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.

For more detailed region specific benefits : https://www.nium.com/careers#careers-perks 

For more information visit www.nium.com 

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job candidates. Please review our Candidate Privacy Notice for more information. 

Candidate Privacy Notice: https://www.nium.com/privacy/candidate-privacy-notice