Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Market Delivery
Overview:
• Customer Delivery focuses in ensuring that MasterCard fulfills its delivery promise by promoting timely and efficient execution of key projects.
Role:
• Researches basic problem requests and responds to inquiries on products and tools for internal and customers• Helps identify business opportunities through understanding of the customer's technology infrastructure and improvement in their operational metrics• Contributes with Project Management activities to delivery initiatives• Partners with Account Managers and Product development areas• Contributes to the delivery of integrated solutions that address customer needs• Analyzes data from product delivery projects and reports on performance relative to success metrics• Helps identify customer needs and contributes to the delivery of integrated solutions that address those needs• May produce presentation materials, analytics and reports for customer or internal communications• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks
All About You
• Business experience or educational background in in industries such as financial services, consumer products, consulting, marketing, technology, or communications• Demonstrated ability to multi-task and prioritize multiple projects concurrently, while meeting deadlines• Demonstrates a some knowledge of MasterCard's systems and operations • Demonstrates some knowledge of customers' systems and the overall technology in the ecosystem in Banking industry and electronic processing• Ability to communicate with different functional areas• Works successfully and cooperatively in a team atmosphere• Uses insights drawn from data analytics to add value to a Customer servicing team
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Top Skills
What We Do
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Why Work With Us
We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.
