Senior Analyst, IT Client Services

​This position supports Cardinal Health's Norfollk, NE Manufacturing Plant and provides on-site IT support. Must be able to act as primary IT support of site which may include some after hour support and weekend activities.

What IT Client Support contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.

Responsibilities

• Demonstrates knowledge of client and warehouse/manufacturing hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
• May assist with the resolution of advanced issues including legacy hardware, manufacturing, and PLC systems.
• Installs/removes/configures hardware, software an applications.
• Replaces and rebuilds hardware components as needed.
• Documentation of current software and process to work as intermediary to other support teams.
• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests.
• Provides support via in-person, phone, or remote methods.
• Ability to work independently or via a team collaboration process.
• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service.
• Partners with end users to correlate business requirements to technology solutions (strong business acumen).
• Prioritizes effectively and escalates as needed.
• Responds to customer needs and services as assigned.
   

Qualifications

• Two-year degree in Computer Science, related field or equivalent work experience preferred.
• 2+ years experience in related field preferred.
• Experience supporting multi-platform environments including the following: Windows 7, Windows10, Windows 11, Citrix Environment, Microsoft W365, Android, iOS preferred
• Good understanding of network topologies: Ethernet, Wireless, Segmentation and TCP/IP protocols preferred
• Detailed knowledge of PC hardware, operating systems, network configuration, server interaction, diagnostics and troubleshooting
• Working knowledge of configuration and troubleshooting of warehouse technologies such as laser printers, Zebra printers, wearable/handheld terminals, iPads and scanners.
• Knowledge of PLC support and virtualization software a plus.
• Prior support of manufacturing processes recommended.
• Strong analytical, problem solving, organizational, and planning skills.
• Excellent verbal and written communication skills.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated hourly range: $26.60 per hour - $38.10 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
   

Application window anticipated to close: 10/26/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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